Ford of Port Richey - Service Center

unsatisfactory service from service dept Recently on Sept. 5th I had a experience with Ford of Port Richey’s Service Dept that I am not happy with. I have a 2012 Ford Fusion and a few days Recently on Sept. 5th I had a experience with Ford of Port Richey’s Service Dept that I am not happy with. I have a 2012 Ford Fusion and a few days before that my car would not start and upon my looking under the hood I saw battery acid sprayed all over the interior under the hood. I got someone to take me to Ford of Port Richey and purchased a new battery for $141.72 which I then installed at home with the help of a neighbor. After installing the new battery I had noticed all the media such as radio, clock. voice command, etc, would not work at all. No power to them it appeared. I figured that was something I would have looked at later when I had more time. However, after driving a day and half with the new battery once again my car would not start. I called a tow service to come jump our car to the tune of $64. After jumping the battery the service guy asked me to let him look to see if maybe I had left something on. He gave the car a careful going over and said nothing had been left on and he did not have a clue why this new battery failed to start the car that morning. I immediately drove it over to the Ford of Port Richey Service Dept and explained what had happened to them. They promptly said that I had to have left something on to cause the battery to fail because it was already showing a full charge and I only lived 4 miles away. I very emphatically denied leaving anything on because I have always been extra diligent about such as that. I then told them about all the media not working since my original battery failed and sprayed acid all over. I explained that though I had a new battery they still appeared to still not have power. I asked if perhaps the problem might be a fuse that blew when my original battery went out. The service advisor said there was not a fuse for the radio so that was not the problem. I then told him I had studied the car manual and thought I saw in it there was a fuse for the radio. Once again I was told there was not a fuse for the radio and I would need to leave it with them for the rest of the day. I had left my manual at home where I had been reading it so could not show him the page I had just read about the radio fuse. I left the vehicle and when I arrive back around five they told me my radio needed an ACM module which cost $658. Plus tax. I declined having any of this done at the present time because I never used the radio and it was not a priority for me. I paid $118.71 for the day’s services from them. At this point I felt I was going to go broke and still had an undependable vehicle. The next day my husband and I evacuated to middle GA because of Hurricane Irma bearing down on Florida. 24 hours after arriving in Middle GA once again my car would not start. I called my son in law to come jump the battery for me. Before he jumped the battery I got out my car manual and found the page where it told me that the fuse/relay location for the radio was at 39. I then asked him to pull this fuse and lets look at it. Yep, the wire in that fuse was broken completely in the center. After replacing this fuse he then jumped the battery and not only did my car start but so did the radio, voice command, blue tooth and clock. That was five weeks ago and all are still working beautifully as well as the car battery has not failed since then. This incident makes me livid. My husband is 84 years old and very sick. I am the primary care giver for him as well as our entire household. I felt very vulnerable to be fleeing from a hurricane in a car that appeared to be undependable even after taking to a Ford dealers service dept for battery problems. I am a 73 year old female who has never worked on a car a day in my life and cannot help but wonder why I knew to look in my auto manual and see there was indeed a fuse for the radio and professional Ford repair technicians did not know to check fuses first? That one thing would have saved me a lot of anguish wondering if my car was going to start the next time after I turned it off. I also wonder how many folks have paid approximately 700 dollars to have their car media repaired when they really only needed a fuse. Since arriving back home I found a very nice young man who runs an independent car repair in Hudson. He felt sorry for me after hearing my tale of woe and has not only run diagnostics on my car (everything was fine) but cleaned all the battery acid from wires and post that had been sprayed when the original battery went out. He then coated everything with a protectant to prevent future damage. He found one other fuse that he replaced and then proclaimed everything good to go with no expense to me though I did insist on tipping him. I now feel safe when I drive my car but not safe enough to take it back to the Ford of Port Richey Service Dept. More

Service Dept Steve Wollak will help you with any needs to your vehicle is understanding and will take care of all his customers in a timely manor. Steve Wollak will help you with any needs to your vehicle is understanding and will take care of all his customers in a timely manor. More

A Car Guy's Car Guy Steve has been the overseer of the care provided to our Mustangs since my wife and I bought our Shelby GT500 and BOSS 302 new in the spring of 2012. Steve has been the overseer of the care provided to our Mustangs since my wife and I bought our Shelby GT500 and BOSS 302 new in the spring of 2012. Now five years later, we would never even consider taking them anywhere else. I luckily found Steve quite by accident as I wandered into the Service Department looking to have the Track Key activated on my BOSS 302 about a week after purchasing it. I was quickly told "Go see Steve. He is our High Performance Guy". Truer words were never spoken and now he faithfully takes care of our small fleet of vehicles. If honesty, courtesy, professionalism, knowledge, and a genuine love of cars are traits that you seek in a Service Advisor - then go see Steve. He's your guy. More

Excellent service. A quick shout out to Tracy She is a true asset to Ford of Port Richey. Her Partner Steve Wollak also is a true gentleman. I only trust these two. Th A quick shout out to Tracy She is a true asset to Ford of Port Richey. Her Partner Steve Wollak also is a true gentleman. I only trust these two. They always have my back and make sure my vehicle is at 100% performance. I come to Ford because of these two. I’m not very impressed with the Finance department. More

Excellent Service & Sales Purchased new F250 King Ranch from Michael Stanton & Bud Monday. Excellent experience but truck was missing partial door pannel. They ordered part. We Purchased new F250 King Ranch from Michael Stanton & Bud Monday. Excellent experience but truck was missing partial door pannel. They ordered part. Went back 2 weeks later to Service Dept and met Tracy Korfias. She is a shinning star! While she had service dept install door pannel I went to parts dept to order console safe and camera and Lee (Gary) & Jeremy really helped with order and gave outstanding service! Tracy came & found me to let me know truck was ready. At that time Bud Monday & Mike Stanton spotted me and again thanked me for the business. I can not say how much I love my new truck! Best purchase I ever made! From Sales to service Ford of Port Richey is excellent! Bud & Mike took extra time to completely explain the featues of the truck! Lee & Jeremy in parts were a great help and finally Tracy K. is now my Service advisor for life! I used to drive a Dodge but now I am a Ford man for life! Thank you all for the great experience! P.S. Go Gators! More

Great service Steve is the best source of advisor I have ever encountered. He is very thorough and explains everything to you in detail. Thank you Ford of Port Ric Steve is the best source of advisor I have ever encountered. He is very thorough and explains everything to you in detail. Thank you Ford of Port Richey. More

Steve is A+ in service Service is always great when Steve is at the helm. I no longer have a ford and I miss Steve and all of his expertise in the service advisory departmen Service is always great when Steve is at the helm. I no longer have a ford and I miss Steve and all of his expertise in the service advisory department. Toyota can't hold a candle to the expertise and honesty that I have grown to know with having Steve as my advisor. Miss you Steve!! You are the best of the best!! More

Your service STINKS!!!!!! I brought my truck in for service a few weeks back for a water leak on the passenger front side floor. I was told it was the windshield leaking. When I brought my truck in for service a few weeks back for a water leak on the passenger front side floor. I was told it was the windshield leaking. When I picked up my truck after two days and finding my own ride to get there and after I found my truck they didn't no were it was parked. I got into my truck to go home an was totally shocked. The in side had dirt all over the passenger seat an the dash some kind of a rapper stuck in the side mirror. There was still water on the floor,The windshield was so filthy I had to clean it off to see, I started to drive it over to the service area in stead I just went home, I mean the truck had been here for two days an this is how they take care of my truck why complain they showed they don t care. So after cleaning the inside an outside of my truck an soaking up as much water as I could and drying everything out. And spending about ten minutes to find the leak( Its coming from the back ). Ill Have it repaired my self. And one other thing I sent the GM an email never responded. Thanks for the great service!!!LOL!!!!!!! PS I have pictures if you would like to see them More

Continuous Great Service Steve Wollak has been my service advisor since I bought my brand new F150 in 2010. Steve always greets you with a smile and a professional handshake. Steve Wollak has been my service advisor since I bought my brand new F150 in 2010. Steve always greets you with a smile and a professional handshake. When Steve makes an appointment for you he is always on time and warns you if the task will take quite sometime and you shouldn't to prevent you from sitting around wasting your time waiting for it to finish. Steve is also very knowledgeable diagnosing an issue not once have I had to return my truck because issue wasn't fixed. I respect Steves professionalism and knowledge so much that I bring my wife's vehicle in for him to service and repair. Thanks for everything Steve More

Toni Governale has earned our trust and is Trulyexceptional I have been working with Toni Governale for my service needs at Ford of Port Richey. Toni is extremely professional, friendly and really knows what sh I have been working with Toni Governale for my service needs at Ford of Port Richey. Toni is extremely professional, friendly and really knows what she is doing. I have had issues with my 2013 Explorer and Toni's help was instrumental in bringing together great results and keeping me as a customer, My wife and I always look forward to working with Toni! More