Ford of Port Richey - Service Center

I have an old 1995 f150 with 208,000 miles and found them fair and very honest. They went out of there way to show me what was , is wrong so I can attempt to repair it myself. (money is tight and truck is fair and very honest. They went out of there way to show me what was , is wrong so I can attempt to repair it myself. (money is tight and truck is not worth much) Fine dealership! More

Worst service I've ever had! David Council should eat his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessio his words on "this is the dealership where people come first". No, if people came first I wouldn't have left in tears because of the VERY unprofessional staff. My new vehicle sat there for hours and then finally after waiting at least four hours they tell me they smell a fuel odor and will have to keep my car after guess what? All of the car rental places had closed. So I was stuck in New Port Richey when I lived in Hernando County. Like another mechanic said, if they smelled a fuel odor they would have smelled in when they drove it. I don't trust these people or their judgment and I have found a better dealership to service at and I couldn't be happier. Steve Wollak should have been fired for cursing at me and chasing me around the dealership like a circus animal that he was and then Debra Lella (who claimed to be in charge that day) and her nasty attitude should go as well. I will let everyone I know, and work with to drive an hour if they have to because this place is a complete JOKE. I did however have one friendly person and that was Malory at the service desk she should be running the show there. The best way to a good business is FRIENDLY staff, this could be why this dealership has been through so many people. More

My van was brought in for a recall item. Thomas was service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect. service tech and was very nice and polite,even washed van when finished. Even though no money was collected,I was treated with kindness and respect.Gary,who drove courtesy van was very nice and knowledgeable about where he was going. When I can afford another van, I will be coming here.Lounge area was very bright and clean and comfortable. Great experience here in todays times. More

I brought my focus in for what I thought would be some minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge minor repair work do to some leaking. Steve brought to my attention that I needed a new clutch and brakes as well. I was impressed with his knowledge of the car as he answered any question I had. My car ended up getting a lot of work done to it including new tires, brakes, clutch and window tinting to name a few. My focus runs like a dream now and I know my family is safe in this car which is a great feeling. Whether you need just an oil change or repairs; I recommend everyone to go see Steve Wollak in the service department of Ford of Port Richey.He is on top of his game! More

Steve is very knowlegdeable about the products and very friendly person. It is a great to come to a dealership and get all the information you need and get great customer service from the service dept. friendly person. It is a great to come to a dealership and get all the information you need and get great customer service from the service dept. Thanks Steve for all your help you have been great!!! :) More

I took my montero in for a check engine light was told a sensor was bad. when I went to the dealer to pick my truck I disagreed with the labor charge of two hrs for a repair that should take less than 30 sensor was bad. when I went to the dealer to pick my truck I disagreed with the labor charge of two hrs for a repair that should take less than 30 minutes. I asked to see the manager. After ten minutes of listening to the GSM try to blow smoke to justify the charge I told him you got me and walked out. He than came out scream serious profanities (to include the f word)several time. And stated, I quote!yea we got you and you let us. He than Yanked my car door open and tried to assult me inside my truck. He had to pulled out of my door by other service staff. This is not the first bad dealing I have had at this Dealership. The used car sales people are just as rude if you don't fall for their smoke and mirror BS More

Greatest service department and sales in the area. Knowlegable, Polite,Fair prices. Highly Reccommend!!!! Ken get's a 10+. Have had my Lincoln's and Ford vehicle's serviced there for many years. Knowlegable, Polite,Fair prices. Highly Reccommend!!!! Ken get's a 10+. Have had my Lincoln's and Ford vehicle's serviced there for many years. Keep up the great work. More

Mark was very helpful and friendly! Although the service department was very busy,I felt that he was very courteous and patient giving my husband and I adequate time and attention to our vehicle. Liz department was very busy,I felt that he was very courteous and patient giving my husband and I adequate time and attention to our vehicle. Liz More

I had to take my 2009 Hyundai sonata in for service. I had to take my 2009 Hyundai sonata in for service. Steve Wollack was very knowledgable and helpful with my new tire quote and questions I had . I I had to take my 2009 Hyundai sonata in for service. Steve Wollack was very knowledgable and helpful with my new tire quote and questions I had . I have referred my friends and clients to ford for this reason. Bonnie Barnes port Richey, Fl Florida Luxury Real Estate More

I highly recommend the service department at Ford of Port Richey, specifically service manager Steve Wollak. He is very knowledgeable, professional, and sincerely interested in fixing the issue. Over the c Richey, specifically service manager Steve Wollak. He is very knowledgeable, professional, and sincerely interested in fixing the issue. Over the course of 4 Ford vehicles and numerous years, he has not let us down. Ford of Port Richey would do well to replicate his work ethic, honesty, and integrity throughout their dealership. More