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Ford of Port Richey - Service Center
Port Richey, FL
4,453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,453 Reviews of Ford of Port Richey - Service Center
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August 03, 2017
Service Department I have been to your service department 3 times and will only use your service department now, each time Ive been your service agent Lee Oztolaza has t I have been to your service department 3 times and will only use your service department now, each time Ive been your service agent Lee Oztolaza has taken care of me, Not only is she courteous she is knowable, She helped me through every process, I hope you can take some time to recognize her and thank her for being such a fantastic employee. Thank you More
by JerryKland
Employees Worked With
Lee Oztolaza,
July 31, 2017
New Ford 350 super duty Everyone that we came in contact with the day we were there were great from Lea and Angle in service to Anthony and Omar is sales Everyone that we came in contact with the day we were there were great from Lea and Angle in service to Anthony and Omar is sales More
by Whitney's
Employees Worked With
Les in service, Anthony Asturi, Travis Brown, Omar Leak
July 24, 2017
Typical.ford let down Not a good experience and waste of time and energy. They know they have a 🍋 lemon with the fiesta but continue to waste everyone's time and energy wi Not a good experience and waste of time and energy. They know they have a 🍋 lemon with the fiesta but continue to waste everyone's time and energy with ridiculous service rules. the crap clutch on the transmission that they just replaced still makes loud grinding noises, doesn't down shift properly, and sounds worse than when I brought it in....saying we have to drive it this way while it has a 1000 Mile "break in"period... Really¿??? Let's hope it doesn't break or lunge forward and cause an accident in the next 1000 miles.... Stupid rule and dangerous. I never liked Ford, gave it a chance with this last fiesta purchase and learned first hand why it was the dumbest thing I ever did and definitely regret. Service dept Tracy was nice but since car was returned the first time with broken seat and obviously not test driven before making me come back for no reason I have very bad feelings for competency for the whole organization.I WILL NEVER BUY ANOTHER FORD PRODUCT! More
by MaryAnn Zambrano
Employees Worked With
Tracy Korfias
July 12, 2017
Pleased Excellent customer service. Mike Black in sales very customer friendly and knowledgeable. Came initially for service but bought a new car. Will contin Excellent customer service. Mike Black in sales very customer friendly and knowledgeable. Came initially for service but bought a new car. Will continue to use service center. More
by Millycarm
June 25, 2017
Excelent Service Thank you Ford of Port Richey for your fast and efficient professional service on my CPO Escape. I purchase the vehicle and not the extended warranty Thank you Ford of Port Richey for your fast and efficient professional service on my CPO Escape. I purchase the vehicle and not the extended warranty only to have battery problems within the first week. I called and made a service appointment, and talked to my salesman. My Escape was taken in on time and repaired promptly! The general manager picked up the cost of the battery and installation. I was blown away. The people here go out of there way to make sure the customer is happy, hard to find this level of customer service these days. Thank you again for all you have done. More
by Zilsdiver
Employees Worked With
Toni Governale, Steve Bretz
June 24, 2017
inexperienced or lazy parts sales person I called "YOUR PARTS DEPARTMENT" for a replacement part for my 1995 f-150 a clutch rod (It' s a very poor/bad design), Your employee said that "FORD" I called "YOUR PARTS DEPARTMENT" for a replacement part for my 1995 f-150 a clutch rod (It' s a very poor/bad design), Your employee said that "FORD" doesn't make that part anymore. He might be right. Here's ford's part number for it, (F2TZ7506A) try "NAPA" maybe you will get lucky. pretty much said good luck finding one. Well I don't have much choice but to try every salvage yard or parts store in the state of Florida to get my truck going again. Anyway long story short, I did find the part locally, It's packaged under the "Master Clutch Cylinder." You will tell your parts guy won't you. :) You get the rod "FREE" with purchase of the master cylinder how generous of them. Maybe your employee should look @ the schematic closer before just saying (I don't have time to help you) Ford doesn't make that part anymore. A very disappointed customer, well I guess i'm not really a customer since I didn't purchase anything and probably never will after today. Thanks for not helping me out. Sincerely, Christopher Skene More
by customer
Employees Worked With
I believe it was Chris
June 07, 2017
Above and beyond Went in spur of the moment for a minor issue. They took care of it right away. Sent me to Toni Governale and she did a great job getting me in and out Went in spur of the moment for a minor issue. They took care of it right away. Sent me to Toni Governale and she did a great job getting me in and out quickly. More
by Goodjob71
Employees Worked With
Toni Governale
May 13, 2017
Service I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the pr I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the progress of my car throughout its visit with him. Steve is great to work with he is very knowledgeable and I highly recommend he as a service advisor. More
by Suz
Employees Worked With
April 25, 2017
Excellent and timely Service I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and made sure I was completely satisfied with the work. Great service with a smile. More
by Sal P
Employees Worked With
Tracy Korfias
March 08, 2017
Sloppy Servce After service, No sticker on windshield At checkout they showed me the service report but did not give it to me so I could verify what had been do After service, No sticker on windshield At checkout they showed me the service report but did not give it to me so I could verify what had been done. Told me the battery needed servicing which I declined, after inspection I found they left the battery protective cover dangling. Did not secure engine under cover properly which fell loose several days later while driving and could have caused serious damage. The special $18.95 service ending up costing over $33.00. This the sloppiest service I have experienced with a Ford dealer.. More
by cargeo
Employees Worked With
Carlos Oztolaza
