Ford of Port Richey - Service Center

Your service STINKS!!!!!! I brought my truck in for service a few weeks back for a water leak on the passenger front side floor. I was told it was the windshield leaking. When I brought my truck in for service a few weeks back for a water leak on the passenger front side floor. I was told it was the windshield leaking. When I picked up my truck after two days and finding my own ride to get there and after I found my truck they didn't no were it was parked. I got into my truck to go home an was totally shocked. The in side had dirt all over the passenger seat an the dash some kind of a rapper stuck in the side mirror. There was still water on the floor,The windshield was so filthy I had to clean it off to see, I started to drive it over to the service area in stead I just went home, I mean the truck had been here for two days an this is how they take care of my truck why complain they showed they don t care. So after cleaning the inside an outside of my truck an soaking up as much water as I could and drying everything out. And spending about ten minutes to find the leak( Its coming from the back ). Ill Have it repaired my self. And one other thing I sent the GM an email never responded. Thanks for the great service!!!LOL!!!!!!! PS I have pictures if you would like to see them More

Continuous Great Service Steve Wollak has been my service advisor since I bought my brand new F150 in 2010. Steve always greets you with a smile and a professional handshake. Steve Wollak has been my service advisor since I bought my brand new F150 in 2010. Steve always greets you with a smile and a professional handshake. When Steve makes an appointment for you he is always on time and warns you if the task will take quite sometime and you shouldn't to prevent you from sitting around wasting your time waiting for it to finish. Steve is also very knowledgeable diagnosing an issue not once have I had to return my truck because issue wasn't fixed. I respect Steves professionalism and knowledge so much that I bring my wife's vehicle in for him to service and repair. Thanks for everything Steve More

Toni Governale has earned our trust and is Trulyexceptional I have been working with Toni Governale for my service needs at Ford of Port Richey. Toni is extremely professional, friendly and really knows what sh I have been working with Toni Governale for my service needs at Ford of Port Richey. Toni is extremely professional, friendly and really knows what she is doing. I have had issues with my 2013 Explorer and Toni's help was instrumental in bringing together great results and keeping me as a customer, My wife and I always look forward to working with Toni! More

Pleasant experience From the time I drove into the dealership I was met with smiles and I was made to feel important and valued, Even though mine was a used car purchase. From the time I drove into the dealership I was met with smiles and I was made to feel important and valued, Even though mine was a used car purchase. More

Tracy is top-notch! Came in for an Oil Change, and Tracy handled my visit. The shop was super-backed up and my order kinda slipped through the cracks. taking longer than Came in for an Oil Change, and Tracy handled my visit. The shop was super-backed up and my order kinda slipped through the cracks. taking longer than expected, Tracy was doing the very best she could to alleviate the situation and comped the charge for the service. going back on monday for more in depth repairs due to a recall on the door locks, and I requested her help specifically because I she's as Pro as you can get. More

Steve Wollack You will not find a better service adviser than Steve Wollack. He is the reason we come to Ford Port Richey. Best care, customer service, friendly, a You will not find a better service adviser than Steve Wollack. He is the reason we come to Ford Port Richey. Best care, customer service, friendly, and works beyond his job duties all the time. More

I went in for a oil change I went in to Ford on all change and the person that did my all change. His name was Tony. Apparently Tony did not know how to start my Chevy venture v I went in to Ford on all change and the person that did my all change. His name was Tony. Apparently Tony did not know how to start my Chevy venture vehicle properly, so my husband had to go out there and just put the keys in the ignition and started. This was supposed to be a free oil change. For the last time I was there, evidently not everything in life is free is good, this was horrible, we waited for at least over 2 and a half hours. Maybe 3 hours. And this is just for all change that was already had an appointment for. Then we got in our car and it started acting funny, we said well, maybe because it just had all change we decided to go to walmart. And then went to public. When we got a public to get back in our car, the car would not start, I did not have no problem on my car since I took it in the Ford now I have problems because my car would not start, I would not recommend not even my dog to go back to for they just lost my business,I been going there for over almost a year now. And they mess my van up I even had to get my van told all the way home because apparently seems to me like they got workers that don't have a xxxx clue what they are doing over there, I would not recommend taking any cars, so if you value your car, do not take you there in Ford, if you are reading this, don't have a call my phone again, lose my number I would never buy your car, I don't want anything from you do not call me. Had me on the phone for 50 minutes. I never answer, I wonder, did answer, they said, hold on hold up on me rude, and then you want people to bring their business to you. No customer wants no business with no place that cannot take them seriously and do not take responsibility for whatever they work have done to other people car I am on a budget, I am not rich and they have messed up my rid thank you Ford for nothing I am a mother with 3 kids and a sick husband and now we have no car because of you people More

As always great customer service Travis continues my experience at Ford of Port Richey as a very friendly, knowledgeable and efficient service center. Thank you please continue to sta Travis continues my experience at Ford of Port Richey as a very friendly, knowledgeable and efficient service center. Thank you please continue to stay the same. More

Best service by any area dealership! I can't say enough positive things about the service department @Ford Mitsubishi of Port Richey, and I wouldn't dream of taking our 3 Ford vehicles an I can't say enough positive things about the service department @Ford Mitsubishi of Port Richey, and I wouldn't dream of taking our 3 Ford vehicles anywhere else.I also can't say enough good things about our service adviser Steve Wollak. He is the best service guy I've ever dealt with. He's very knowledgeable and so friendly... you almost feel like you're chatting with a family member. He goes above and beyond to make your visit as pleasant as possible, and when I'm ready to trade my Taurus Ltd in I feel confident in being treated just as well in sales as I have in service...I can't recommend this dealership and especially Steve in their service dept highly enough....they're the best. More

Great service I brought my car in for recalls that have been recommended and the service was absolutely fantastic everyone was prompt courteous and so easy to deal I brought my car in for recalls that have been recommended and the service was absolutely fantastic everyone was prompt courteous and so easy to deal with. Lee made everything so much easier including getting me an Uber ride 2in from the service center I will definitely be bringing my car back to the service center More