Ford of Port Richey

I had the pleasure of purchasing my 2010 Ford Edge from Ken Bruning and Domingo Fernandez. Both gentlemen were friendly, insightful regarding the "bells and whistles" that came with my vehicle, and just m Ken Bruning and Domingo Fernandez. Both gentlemen were friendly, insightful regarding the "bells and whistles" that came with my vehicle, and just made the car buying experience a pleasant one, overall. I didn't feel hassled or rushed to make a decision, and both gentlemen were happy to answer any and all questions I had regarding the vehicle specs. I can honestly say that all future vehicle purchases will be from Ford or Port Richey as long as I know I can walk in to exemplary customer service, like I had with Ken Bruning. I have already handed out several cards to my immediate family members that are going to be in the market for a new vehicle in the near future. Thank you again, Ken and Domingo! Jennifer Ball More

I responded to a flyer in the mail, which I had received from their dealership(Ford of Port Richey Florida). The offer gave the list price of the truck advertised, less their dealer discount, less my total from their dealership(Ford of Port Richey Florida). The offer gave the list price of the truck advertised, less their dealer discount, less my total trade in allowance. A picture of a Ford F150 4 Door Truck was along side of the breakdown. The offer was for Tues., Wed., and Thurs., I called them Wed., before I went, to verify the offer. Paul had told me there was a sliver, a black, and a white one, on the lot. I asked for him to clarify this again, due to the fact I had to drive a long distance. We'll guess what? This was a total scam. I will never fall for this trick again. Their tactics will catch up with them. More

Wanted to trade in my truck and get into a lesser payment. I let them know what I wanted to do and what I am looking to purchase. Chris passed me off to another salesman then we sat down, the guy too payment. I let them know what I wanted to do and what I am looking to purchase. Chris passed me off to another salesman then we sat down, the guy took down my information and walked away. Not a minute later the guy came back and said my credit isn't good enough then showed me the door. I found that to be quite rude of the salesman to not willing to work with me at all considering that I do have decent credit. Wasted a half hour of driving to sit there for less than five minutes. More

My wife and I went in looking to lease a car. We were approached in a very friendly and non pushy manner. Luis showed us the cars available and was extremely helpful and informative. Ken and Luis worked approached in a very friendly and non pushy manner. Luis showed us the cars available and was extremely helpful and informative. Ken and Luis worked diligently to get us the best deal possible. We left very very happy with our explorer and the service. They made my experience so pleasant, I went back a month later to get a truck for myself. Again, Luis and Ken were excellent in helping us find what we were looking for. We have sent three of our friends to the dealer and they have all left happy. We will definitely continue getting our cars with Ford of Port Richey. More

30 days after signing finance papers for a new car, I found out that the loan was not "real" & my trade had not been paid. I was left with a past due account & fees for my trade & approximately 35 lette found out that the loan was not "real" & my trade had not been paid. I was left with a past due account & fees for my trade & approximately 35 letters of denial, adding to the damage to our credit. I began by speaking w/ Bryan, the finance mgr. I went to the dealership as we were not given any paperwork, including a Temporary registration I was told that I would have everything in a week or two. The next week I saw Bryan again to pay the balance of our downpayment & this time he told me it would be 4-6 weeks before I got the copy of additional contracts (GAP, Service & Maintanance contract) & that my trade ouwld be paid the next week. When that time passed & my payment for the trade was coming due, I call & Bryan said he would look into it. I called another 2 days after that & spoke w/ Joe Albert, the Sales Mgr & he said he would look into it. I never received any calls back. Finally, I contacted, in writing, the Managing Partner of the dealership, explaining in depth my issue. I did not hear back from him either until the next day when I sent another email, this time copying both Bryan & Joe. I received a reply asking that Joe handle this & was give the Managing partner's direct cell phone. I explained that I had contact my attorney & wanted my car & deposit money back. This was on 6/18 & I would be in on 6/20 to pick up both. I received a call from Joe on 6/19 saying he would not be able to get this done in a day, but would call on 6/21 or 6/22 to make arrangments for this transaction to be completed on 6/24. I never heard from Joe so called 2 times on 6/23 to verify & left voice mail. I was finally so irate that I called the Managing Partner on his cell (which he had given me) & was told;" I'm with my family, please call me tomorrow", Click! Within an hour, I recieved a call from Ken Burning telling me that due to inclemant weather, they were unable to contact the storage location where my trade was being kept, but everything would be ready @ 1:00pm on 6/24. I took off the afternoon of 6/24 & when I called the dealership to pick up my car & money, I was told that they still didn't have my car. I went to the dealership to get my money & met Joe Albert. He was very courteous & professional, but I told him that I could not take anymore time off & that this was totally unacceptable. He told me that he would have my car delivered to my home w/ a full tank of gas the next day. Finally, at about 3:00pm, our trade was delivered back to us & the "new"car was taken away. While the dealership finally did what was right, this could have been handled in a much better way. If they were unable to make a deal, they should have said so. I should not have gotten to the point where I had to call my attorney & chase them down for this. More

If you deal with these people you had better be on prepared. They will burn you. My wife and I are both on Social Security so we were very focused on the payment amount. Too focused in fact and mu prepared. They will burn you. My wife and I are both on Social Security so we were very focused on the payment amount. Too focused in fact and much too trusting. For just one example when I walked in the door I said I was interested in trading my pickup on an SUV with a tow package. The SUV we settled on had no trailer hitch. I told the salesman “I need a hitch.” He said, “I’ll check on getting one put on.” Throughout the entire deal when I brought up the hitch. I would get a half answer. Just enough to keep me thinking that a hitch was included, but never really saying either way. I called the next day to setup getting my hitch installed. Then he gives a straight answer. “A tow package was never part of the deal you’ll have to buy your own hitch.” When I expressed my feelings, he hung up on me. There’s much more I could write about this overall bad experience. I’ll stop with this statement. They will never get any business from me. I’m not even going back for the free oil change. Why give them a chance to burn me again? I would not recommend Ford of P.R. to anyone. In fact, I go out of my way to warn others More

If you like to give a large deposit and loose all your money then this is the dealership for you!!!!!! They give multiple excuses as to why there is problems getting a loan. Drag out loan process till yo money then this is the dealership for you!!!!!! They give multiple excuses as to why there is problems getting a loan. Drag out loan process till you can't imagine they would come back. For your car. Then they just come pick up the purchase without any notice at all. Then refuse to give back deposit. We are not alone, there is many people out there that this has happened to. Please read !!!! Also lawsuits pending Don't let these people take advantage of another one of us. They draws us in there on false advertising and steal our hard earned money. More

Total bull. Complete bull crap all the way around. I couldn't believe a word this man says. I left with the feeling he must believe the rest of us are flaming idiots. couldn't believe a word this man says. I left with the feeling he must believe the rest of us are flaming idiots. More

we found the truck online prior to visiting the dealership. Called and came into the dealership to deal with Chris. The deal worked easily and Chris said it was a done deal. Due to the fact that dealership. Called and came into the dealership to deal with Chris. The deal worked easily and Chris said it was a done deal. Due to the fact that our son had just gone through a situation with a dealership in Brandon where they told him the deal was final and then 4 days later called him and said you either pay more or bring back the car....We asked if we trashed the truck tomorrow it would be ok because it was ours? He said yes. We then went back to the fiance manager Gerry. We asked him the same question and he said no... the deal will not be completed on Sunday. We asked why did Chris lie to us? No answer. Gerry said that he would call us Monday to confirm that the deal was completed. Gerry said that if we did not hear from him, then don't worry. On Thursday, we finally decided to call and find out who financed us so that we could tell the insurance company. Suppossedly Gerry's supervisor spoke to my husband and said we needed to come in IMMEDIATELY for a bank interview that the deal was not completed. We had our daughter from the military visiting and told him that we would come back there on Monday after she left.... he immediately said that was unacceptable and that he wanted us in there IMMEDIATELY. This was completely unreal to us with the attitude we were getting especially since they never called us, we called them. We came in the next day and was told that our payments would be increased from 248 to 356 which was completely unacceptable. we told them to return our trade and we were done. After waiting outside for half an hour, we were told that they had taken our trade to the auction. Our first question, how could they have sold our vehicle when this deal was not done and confirmed. The second question, was how could it have been taken to the auction when Gerry had just given me the title back once I said no to the higher payments. So, that means it had to have been scrapped, not auctioned. Now, they are trying to push through the original deal as a result of not having our truck. I would completely NEVER deal with this dealership and would strongly advise others to beware! I want my working truck that was paid for back! and We do not suggest anyone go to this dealership. More

lies. lies, and more lies. Terrible experience with the sales and management team. Walked out without signing the contract. Unforgivably, I also prompted my buddy's girlfriend to visit this establishment sales and management team. Walked out without signing the contract. Unforgivably, I also prompted my buddy's girlfriend to visit this establishment to purchase a team car. Hes a coach for UFS. The salesman told her by text that the rebate and/or discount she was promised can't be shown on hard copy. He would move her monthly payment down to offset the discount. I will ask for a photograph of that text to post on Google.Pay attention to the numbers folks. More