Ford of Port Richey

Thing were implied,that we did not get. We test drove a truck that had a box liner and glare film on the windshield, The sales man implied that they were put on most of the trucks and would We test drove a truck that had a box liner and glare film on the windshield, The sales man implied that they were put on most of the trucks and would be on the truck that we were getting. But they were not. I also asked about a front license mount, and I was told that I could buy one at an auto parts store. I realize that you only have a rear plate in Florida, but we are from New York,where we have a front plate. It's hard to believe that ford does not make a front plate holder. More

Excellent and timely Service I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and made sure I was completely satisfied with the work. Great service with a smile. More

Scammers DO NOT GO HERE!!!! My 90 year old father was being coerced into buying a car. Before we got to dealer we phoned in to let them Know what was happening and that the fami My 90 year old father was being coerced into buying a car. Before we got to dealer we phoned in to let them Know what was happening and that the family did not approve of this purchase. He isn't even allowed to drive! They sold him the car anyway! We were within 15 min of getting to him and they wouldn't allow us to speak my father on the phone. They gave us the run around until the deal was done and they left and it was too late!!! They are total unprofessional snake oil salesman that should be charged with elderly abuse! DO NOT GO THERE! More

2-3 hour oil changes, yet they still seem to miss a bunch After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by th After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by throwing in the first oil change for free! A couple months went by, and it was time. I called and set up an appointment, and showed up at my appointed time. 3 hours went by, with me sitting in the lobby, so i started asking questions. apparently, they were flustered, as they said my vehicle was done and pointed to it. i went through the side doors, got in...but whataya know...it wasn't my car, just a look-alike! about 10 minutes later, I was motoring down the road,in my own car, having decided that this would be my one and only visit to the service department at Port Richey Ford. I was called for a survey, and was very truthful about my disdain with the whole process. A manager got on the phone, gave me lots of reasons why my experience had been so bad, promised to do better in the future, and once again offered a free deluxe oil change to get me back in the door, so I agreed to give it another shot. Fast forward a few months, and I once again showed up at my appointed time, with the understanding that I would once again wait in the lobby. About an hour later, the service writer came out and told me that the air filter needed replacing; I consented to it's being replaced, and the associated costs (i think it was $29.95). A little better than an hour further down the line, I was once again getting very anxious, so I started asking about my car. I was told that they were just finishing it up, that the deluxe oil change took longer, as they had more things to check, top off, etc. Finally my car was complete, so the young lady took me to the cashier to pay for the filter change and to check out. Suddenly, the cashier was handing me my copies and my keys, thanking me, and sending me on my way. I was a bit dumbfounded, but figured that maybe the dealership had chosen to NOT charge me for the air filter change, considering my previous experience. When I arrived home, I took the receipt papers out to file them where i keep such things, and, while perusing the bill, i see that the service writer (i assume it was her) had noted that the air filter needed replacing, but that I had refused the work. (which was NOT the case-and there could have been no misunderstanding, as it was very clear-cut what i wanted.) I went out to the driveway, popped the hood, and started looking over the engine compartment to try to determine whether or not the filter had been replaced. I never even figured that out. The ABSOLUTE lack of give-a-xxxx was apparent from the minute i opened the hood. the engine oil refill cap was not where it belonged...instead, it was wrapped in a towel of some sort, laying toward the back of the engine. The battery's positive terminal, despite my just having purchased this vehicle a few months prior, was so badly crusted with battery acid/corrosion, that i am amazed the vehicle would start. I can get half-assed, shoddy work anywhere up and down any highway in my town to go with an oil change for less than $20. I opted for the dealership where I PURCHASED THE VEHICLE, thinking that maybe, just maybe, they would be interested in continuing to earn my business. apparently, I was wrong. I suggest that folks just keep driving past this place. More

New To Me I highly recommend this dealership if you are looking for a new or used vehicle. Scott the manager and Frank our sales rep were both VERY helpful in h I highly recommend this dealership if you are looking for a new or used vehicle. Scott the manager and Frank our sales rep were both VERY helpful in helping us find a new to us vehicle. Everything from the first phone call to walking out the door with keys in hand was nothing but pleasurable. Every detail was thought of and in a very fast manor. I appreciate all that you did for us and we WILL be back next year to buy another SUV. Thank you! More

Respect, knowledge and experience The ability to get a loan and the car that I wanted was a great experience once again at Port Richey Ford and is why I keep coming back. Ken and his s The ability to get a loan and the car that I wanted was a great experience once again at Port Richey Ford and is why I keep coming back. Ken and his son Rickey and entire staff treated me with respect and provided lots of knowledge about the Fusion Hybrid. More

My Dealer and service center I have given this dealership a four star rating. Everyone I have dealt with is friendly and informative. Willing to help in any way. I have bought two I have given this dealership a four star rating. Everyone I have dealt with is friendly and informative. Willing to help in any way. I have bought two cars here and the service is great. I never have a complaint for the work they have done on my car. The reason I did not give it five stars is that sometimes I have had to wait for hours for the work to get done when I wasn't expecting it to take so long. More

Billing for service When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on t When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on the diagnostic machine. Nothing mentioned about a labor fee on top of that. More