Ford of Port Richey

Mismanagement of allocated time vehicle was at dealer First it’s a combined rating the first time I went there was to get my oil change I didn’t have an appointment they told me it was a 3-4 hour wait for First it’s a combined rating the first time I went there was to get my oil change I didn’t have an appointment they told me it was a 3-4 hour wait for an oil change so I left and went to Flammer Ford North. Flammer north couldn’t look at transmission until Friday so set appointment with Ford of Port Richey Wednesday I believe for 1040 on the app and called dealer to verify appointment. I dropped vehicle off and let the service advisor now that I would need the car back at around 230 to 300 pm which I guess since I was a Certified Technician for Toyota I guess Fords process is longer which is nothing I can really say but my issue was that for the amount of time the car was there the only thing done was my concern being verified which I believe was joyriding because I could literally get the car to do every time the car is stopped why they had to drive over 20 miles I couldn’t say. I called the service advisors at about 1 130 pm to get status she said they where still working on it and that was it so I told her that I will be there at 3 to get the car and her response was we should know something then. I show up at 3 and I was informed that they still hadn’t figured the problem at yet so I asked to speak to a service manager and he just reiterated what she said and told me that maybe my expectations are extreme well being a combat veteran when giving a timeline people should be punctual and not lackadaisical money is time when my core is down it cost money. So I told them to give me my car back and I would take it somewhere else since they told me if I took and brought back they would have to start all over. So I called Flammer South because that’s the way I head for work and made an appt for Thursday at 11:30 explained situation to them and they told me they only had one transmission guy and had no loaners so I told them I had to go to Orlando to pickup another car and I’d try and have car back in time before they closed. I didn’t make it in time but dropped off Friday about a 11 or 12 and by like 3 or 4 the service advisor called me let me know the clutches where bad but the trans guy was off sat so earliest could get back was Monday no later than Tuesday which I had no issue with because I had made arrangements because the service people properly communicated to me what the shops abilities where and the personal they had for the issue I just felt the whole experience was overall better with good communication and not someone trying to talk down to an individual. More

Buying a truck You know I’ve bought trucks and cars from Ford my family has done the same when they hear what happened there this visit , the service is great Steve You know I’ve bought trucks and cars from Ford my family has done the same when they hear what happened there this visit , the service is great Steve makes sure your happy ,the sales NO! I went in there to buy a truck unfortunately truck I was looking for they sold so they looked and found one for me price was little high so I commented about another dealership had lower price so they checked and said these trucks were build in Canada and ford would not honor the warranty in states all Instruments would be in metrics and I would have to deal with that, had to leave because of a appointment with a customer of my business, I called the dealership I was referring to that had the trucks they said it was a lie about warranty and trucks were build in Kentucky that’s in USA ain’t it ,the salesman lied to me very poor sales department! More

2 hours for a oil change when an appointment was pre-made won't make an appt. and wait 2 hours for an oil change again......…………………….I passed at least 6 quick oil change places that would have been quicker an won't make an appt. and wait 2 hours for an oil change again......…………………….I passed at least 6 quick oil change places that would have been quicker and cheaper...….. More