Ford of Port Richey

New Ford Explorer Lacey was excellent and very pleasant to work with. The process was easy and relatively fast. I would recommend to someone who was in the market for a Lacey was excellent and very pleasant to work with. The process was easy and relatively fast. I would recommend to someone who was in the market for a new Ford. More

Friend and work Very pleased with the work that was required and the overall attention they have given to my vehicle. I have been using them since I moved to Florid Very pleased with the work that was required and the overall attention they have given to my vehicle. I have been using them since I moved to Florida two years ago. I would not take it anywhere else. More

Don't pad the estimate I am a Ford of Port Richey customer. I buy my cars there and get my service there. One suggestion I would make about service is when giving an estimat I am a Ford of Port Richey customer. I buy my cars there and get my service there. One suggestion I would make about service is when giving an estimate include for the customer a statement about shop charges. In my last service my bill at the end was $35 more than I was given for an estimate by Toni. The difference was shop charges. I feel that I should have been told about this when I asked for an estimate for my service. This was not mentioned but it was a surprise when I finally paid my bill. I would have appreciated knowing about this included charge before deciding whether I wanted to go ahead with all the service that I needed. This is just a suggestion to keep your customers happy and not feeling that the service estimate was in some way padded. More

Perfect Steve is the go ahead guy awsome person needs to run the dealership always takes care of his customers nothing but perfect he needs a boost in pay Steve is the go ahead guy awsome person needs to run the dealership always takes care of his customers nothing but perfect he needs a boost in pay More

Shopping for a family size car We were shopping for a family car and we dealt with Brian who we highly recommend. Even though we didn't make a deal that fit our needs he went above We were shopping for a family car and we dealt with Brian who we highly recommend. Even though we didn't make a deal that fit our needs he went above and beyond to work with us without any high pressure. It was a good experience and we would do business again in the future. If you go there ask for Brian he is the best. More

Excellent customer service I get my oil changed regularly, took part in their tire price match guarantee {I LOVE my new tires}, and just had a brake booster under warranty repla I get my oil changed regularly, took part in their tire price match guarantee {I LOVE my new tires}, and just had a brake booster under warranty replaced. The wait time for anything is extensive, but with the donuts, espresso, popcorn, comfy leather seats and big screen TV it's tough to complain. More

Steve is awesome Steve is always great. Had a few issues during this visit that he addressed; arrived at 8:30 for appointment for oil change and new spark plugs and wh Steve is always great. Had a few issues during this visit that he addressed; arrived at 8:30 for appointment for oil change and new spark plugs and when I finally got my car at 3.30 something was not right. Come to find out 2 of the new spark plugs were bad. Not sure how that could be missed as it was obvious to me as soon as I started the car. Took another 30 minutes to get my car back. Steve did get me a loaner so I could get something to eat and pick up a package. Also was not planning on spending entire day there. Car is now making a funny rattle occasionally. Sounds like something is lose or cap not put on correctly. Unfortunately I do not have any time to bring her back in for at least 3 weeks. More

Service for recall Our C-Max had a recall and I went to Ford of Port Richey. The Service Advisor (Steve W) found a second recall and ensured both recall were addressed. Our C-Max had a recall and I went to Ford of Port Richey. The Service Advisor (Steve W) found a second recall and ensured both recall were addressed. Very professional Service group. We have been here before for an oil change and that is why I returned for the recall. More

Wonderful experience! I took my auto in for service the service rep was very attentive. I didn’t have a scheduled appointment. l was told that my car would take a little lo I took my auto in for service the service rep was very attentive. I didn’t have a scheduled appointment. l was told that my car would take a little longer than usual, however it was ready within the hour. More

EXCELLENT! First and foremost I have to say that EVERYONE treated myself and my husband like we've known them for years! We were greeted the second we walked in, First and foremost I have to say that EVERYONE treated myself and my husband like we've known them for years! We were greeted the second we walked in, and NOT that annoying greet where you feel like you HAVE to purchase a vehicle... Don Graham was AMAZING! He did everything in his power to get me in a vehicle... And he did he worked tirelessly to make sure I was pleased,.. I will definitely recommend this dealership to everyone I know! Already have a friend that wants to go there 😊 Thanks so much! More