Ford of Port Richey

I had a disappointing experience with Ford of New Port Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in cl Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in clear and timely communication, which made it difficult to get straightforward answers regarding my vehicle and the services being provided. I expected a higher level of professionalism but was instead met with inconsistent updates and unclear information. It often felt like I had to chase down answers rather than being proactively informed. Additionally, there was a lack of transparency regarding pricing and timelines, which caused unnecessary confusion and frustration. Good customer service relies on clear communication and honest dealings, and unfortunately, that was not my experience here. I hope the dealership takes steps to improve these areas moving forward. More

Kyle made it happen. I told him what I wanted, my budget and he did the rest. I told him what I wanted, my budget and he did the rest. More

Helpful with finding a truck to fit my needs. Will have to wait and see how service after the sale goes Will have to wait and see how service after the sale goes More

Excellent Service Department, fair, considerate and conscientious. Frank takes very good care of us and we rely on his advice. conscientious. Frank takes very good care of us and we rely on his advice. More

I can't say enough about Kayla, Kevin, and the GSM. They righted a wrong that had been done to me and I am extremely grateful. They will have my business and my recommendation to everyone I know going They righted a wrong that had been done to me and I am extremely grateful. They will have my business and my recommendation to everyone I know going forward. More

Service fast and efficient. Completed all tasks fully with good explanations. Would recommend to others. Completed all tasks fully with good explanations. Would recommend to others. More

I bought a 2020 Hyundai Santa Fe on March 5th it was around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click t around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click to get pre-approval through Captiol one (which I did do prior to coming to dealer). I spoke to a salesman over the phone intially. I signed a written purchase agreement for the 16,916.00 with my salesman that evening. It was late so the finance guy ran through the paperwork. The following day my wife pointed out the difference in the bill. I tried to call the sales guy, he said he would get ahold of the finance department and have them get back to me. I heard nothing back, the next day I called him again, he didn't answer so I left a message and sent him a text that I wanted a call. I also called the dealership about this and was asked to leave my number and name and I would get a call back, I did this 3 times on March 7th, and also waited on hold for over 30 minutes for someone to answer my call. Once again I'm told to leave my name and number. I tried calling everyday since. On Tuesday March 11th I finally spoke to finance department he said he would look into my files and call me back, it is now March 13th I still have not received a call back. I just want to know why the price of 16,916.00 went up to 19,868.42. I would not have signed the loan agreement if I knew I was getting scammed for 3 grand. I realize it was late and he was trying to get out of the office, but to take advantage of that to raise the cost is plain wrong. I have documentation of the actual price I was quoted from online. To ignore a customer and not try to fix the problem is wrong, unethical business practice and horrible customer service. I will be taking this situation to the attorney general and The BBB. If this is not remedied soon I will be forced to take additional measures. To be charged 3 grand over the price I intended to pay, will end up costing me thousands more than I agreed to pay. More

Nathaniel is typically my advisor for any servicing and he is the BEES KNEES! he is always helpful and looking for ways to get the biggest bang for my buck. I will not go to another advisor now as the expe he is the BEES KNEES! he is always helpful and looking for ways to get the biggest bang for my buck. I will not go to another advisor now as the experience is not the same. More

Steve wollack is the best service technician I’ve ever worked with. He’s the reason I come to Florida Port Richey to get my truck service. As long as I own Ford I’ll always go to Ford of Port Richey as lo worked with. He’s the reason I come to Florida Port Richey to get my truck service. As long as I own Ford I’ll always go to Ford of Port Richey as long as Steve Wollack works there More

Ryan C was great, professional and communicated really well before even getting to the dealership. I’m in sales and I could tell he has what it takes. Didn’t over communicate once I told him I was going t well before even getting to the dealership. I’m in sales and I could tell he has what it takes. Didn’t over communicate once I told him I was going to easily make a choice. He read the room well More