Ford of Port Richey

The buying process was easy and my sales rep was great. My experience was so good, I recommended a friend. My experience was so good, I recommended a friend. More

My daughter was going there for a full detail on her car. And they did nothing inside. There was a stain on the rear sit when purchased. They drove it thru it seems like a car wash and that’s all. It wasn’t And they did nothing inside. There was a stain on the rear sit when purchased. They drove it thru it seems like a car wash and that’s all. It wasn’t worth the 40 min drive each way. Plus her glove box broken and no appointment was made to fix it. More

Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

Very friendly and easy to work with and no pressure. Ryan Scott very knowledgeable and great to work with. Ryan Scott very knowledgeable and great to work with. More

Had a wonderful time with the purchase of the new super duty pickup truck I am really happy to own this truck duty pickup truck I am really happy to own this truck More

Hayden and Scotty were both very helpful! I appreciate them! God bless you all. John 3:16 I appreciate them! God bless you all. John 3:16 More

The process was pretty good. I didn't dislike the service, but we left the dealership with a sheet telling us that they owed us a key and we have been trying to contact the sel I didn't dislike the service, but we left the dealership with a sheet telling us that they owed us a key and we have been trying to contact the seller for over a week to schedule an appointment for the key and he hasn't answered our calls or messages. More

We contacted Kyle to see what we could do about getting a new Explorer. We were able to make a deal ahead of going to the dealership so it made it a lot easier. new Explorer. We were able to make a deal ahead of going to the dealership so it made it a lot easier. More

By Far the best dealership experience in the area! Justin was honest and to the point! He asked questions to find the car that fit our needs! Way to go team! Justin was honest and to the point! He asked questions to find the car that fit our needs! Way to go team! More

Steve Wollak does a great job of scheduling me in and out when I need service. when I need service. More