Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Peoria
Peoria, IL
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
249 Reviews of Ford of Peoria
February 07, 2026
We purchased our Bronco from them in November and now it it February, and we are still waiting for our permanent plate. We paid our tax, title and plate at time of purchase. We have contacted the salesperso it February, and we are still waiting for our permanent plate. We paid our tax, title and plate at time of purchase. We have contacted the salesperson and managers via phone, text and email but no plate or correspondence. Terrible customer service! More
by drhouse
Employees Worked With
Turner
February 03, 2026
Purchased a used Tesla from Ford of Peoria on December 12, 2025. The vehicle experienced charging and operational failure the night they sold it to me. Was not able to take it home. The dealership held th 12, 2025. The vehicle experienced charging and operational failure the night they sold it to me. Was not able to take it home. The dealership held the car for 10 days , stating it was just an 12 volt battery issue but ultimately sent it to Tesla because their service department could not diagnose or repair it. After getting the vehicle back, it failed again after roughly 300 miles. Tesla confirmed the issue was a high-voltage battery failure. But got stranded in the freezing cold in Chicago. 7 hours stranded. I incurred significant out-of-pocket expenses and loss of use as a result. I have attempted to resolve this directly and professionally, but have received no response from the dealership. Was told because it was a used car there hands are tied and did nothing to reimburse me for the money I had to spend or did not care about the 15 to 20 hours. I’ve lost because of this car. After 2 weeks of them telling me they would help me just was told by management that they are not doing anything for me and it’s not a problem of there . I would not recommend doing business with them. CJ and jay the mangers will lie cheat you out of your hard earned money. This review is based solely on my experience and documented events. More
by danny91683
Employees Worked With
Cj and Jay
December 22, 2025
Just picked up a ford f-150 from these fine folks. The entire experience was electronic since they are located almost 3 hours from Chicago. Willie Crane and Chase made the process a breeze. I was even The entire experience was electronic since they are located almost 3 hours from Chicago. Willie Crane and Chase made the process a breeze. I was even able to get my truck bed coated before they delivered it to me. I absolutely recommend this year for your next vehicle purchase. If they are too far from you, they deliver and will pick up your trade in. Hit them up, you won’t be disappointed. Thanks guys for making me a happy Ford customer again More
by momcilo from Chicago
Employees Worked With
Willie Crane, Chase, Mario-porter, Ariel
November 26, 2025
Made a 45min drive to look at vehicle on a Friday after work and it was next man up mentality- our sales rep Emma was busy when we got there and another gentleman step in and showed us the car we came to s work and it was next man up mentality- our sales rep Emma was busy when we got there and another gentleman step in and showed us the car we came to see and got us off on a test drive while we were waiting. We got back and worked some numbers and secured the deal over the phone the next day. Returned on Wednesday evening to pick it up and ran into a couple small hiccups but was taken care of and made right by Jay the sales manager. Asher had all the paperwork ready and made the transaction effortless! I would use this dealership again and recommend them to friends. Thank you again! More
by aupma120466
Employees Worked With
Emma, Doug, Jay, and i believe Asher did the paper work
September 23, 2025
Donald Hidden was extremely personable, professional. He made sure my Bronco was clean upon delivery and took time to explain all its features. He truly made the purchase of my new Ford a pleasant exper He made sure my Bronco was clean upon delivery and took time to explain all its features. He truly made the purchase of my new Ford a pleasant experience! More
by gmslas63
Employees Worked With
Donald Hidden
