Ford of Montebello

It is disappointing that the promises made during the sale don’t seem to matter once the car is sold. During the purchase, the dealership assured me that only a soft credit pull would be conducted. Ho sale don’t seem to matter once the car is sold. During the purchase, the dealership assured me that only a soft credit pull would be conducted. However, I noticed a significant drop in my FICO credit score—from "Very Good" to "Good"—afterward. This assurance of minimal impact directly influenced my decision to proceed, as I otherwise would have waited a few days until my cashier’s check was ready. This unexpected drop has now affected my plans to purchase a home, yet I am unable to receive any clarification or support despite raising this issue. The sales manager also agreed to follow up on a concern regarding the car's locking system—a potentially dangerous situation where the car locked automatically with the key, phone, and personal belongings inside. This has never happened with my previous cars, and I was expecting feedback to understand the cause and how to prevent it. Unfortunately, I have received no response, even after considerable time has passed. These unresolved issues have caused significant frustration and inconvenience, and I hope they can be addressed promptly. More

Ricardo the salesman and Daniel the finance manager are the top of their field. There were ages hiccups along the process but they were able to overcome and made everything smooth. the top of their field. There were ages hiccups along the process but they were able to overcome and made everything smooth. More

Good dealer but didn’t have air conditioning also my new truck was not washed correctly truck was not washed correctly More

Had been searching online for different deals and certain trucks when I stumbled on the exact model and trim that I was looking for at Ford of Montebello. Drove to the dealership not expecting to purchase, b trucks when I stumbled on the exact model and trim that I was looking for at Ford of Montebello. Drove to the dealership not expecting to purchase, but rather to see the trucks and what kind of offer they were willing to give me on my trade in. Evelyn was the sales rep that approached me, took me to look at the trucks and for a test drive. She was awesome. Not the type of sales rep that is pushy, which was perfect. I find that when you're constantly trying to sale me something then I will feel more inclined to not buy. She was the complete opposite. Explained what features the truck came with and then let me drive it. Even when talking numbers she was understanding, mellow, and again not pushy trying to sale me the truck. She wanted me to feel comfortable with my purchase and even stated that if I wasn't happy with the deal, she understood. She made me feel comfortable with the deal and purchase so I pulled the trigger and went for it. Highly recommend you purchase from Ford of Montebello and speak with Evelyn Mares. More

Loved the experience at Ford of Montebello I went to 4 Ford dealers before this one and I have to say felt most welcome here the salesman was exceptional with the pricing they advertised online being the Ford dealers before this one and I have to say felt most welcome here the salesman was exceptional with the pricing they advertised online being the same as the final price which I liked, unlike the other dealers I went to before. Would definitely get my next Ford Car Here! More

good raputation and after sales services ,highly recomment friends to buy vechicls on this dealer recomment friends to buy vechicls on this dealer More

Ford of Montebello made the buying process much simpler than other dealers I had worked with in the region. Negotiating was straightforward and honest and I walked away thrilled with my new car. than other dealers I had worked with in the region. Negotiating was straightforward and honest and I walked away thrilled with my new car. More

Amazing experience, no upsell, no mark up or unexpected charges, quick paperwork signing. Highly recommend. charges, quick paperwork signing. Highly recommend. More

Overall good experience, they were upfront and reasonable with final price. Paperwork signing and processing was quick. with final price. Paperwork signing and processing was quick. More

Great customer service and treat you like family, doing everything to help you out to take the car you want. everything to help you out to take the car you want. More