Ford of Londonderry - Service Center

Sun/moon roof issues on a 2010 f150 Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I con Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I continued with the repair at FOL it would have cost over $600 for the same repair I had done at a dealership with in 15 miles of them. More

5 Star All Around! I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a t I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a tough thing to do. I have been to a few places that have attempted to take advantage of me. Not Ford of Londonderry. I needed a simple Oil Change and the tires rotated. They explained everything they were doing to my car in detail and made sure I felt comfortable and was informed with what they were doing. I highly recommend Ford of Londonderry and their Service Department. You will not find a more professional and courteous staff anywhere else. They even have a Female tech. How cool is that!! Thank you!!! More

I have brought all of my vehicles to Ford of Londonderry for repairs and routine maintenance. The quality of work, the reasonable prices and their honesty in diagnosing a problem and living up to the quote for repairs and routine maintenance. The quality of work, the reasonable prices and their honesty in diagnosing a problem and living up to the quoted price is exceptional ! The service manager Joe Snyder runs a very tight ship overseeing all that goes on making sure that all work is done properly, on time and at a fair price. I would highly recommend Ford of Londonderry to anyone for all their service needs. More

Brought focus in at 31000 miles back on Jan 10,2013, with a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I ha a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I had 55000 miles on the car then bought new ones last Sat. I though just tires so I drove on them. After getting new tires the thumping was still there, same noise. Called Londonderry Ford and they said it was covered on the drive train warranty and bring it in. After they checked it out they said it is a bad rear wheel bearing and will cost $449.00 to fix and not covered. So I though it should be covered the first time, same noise, now it has 55000 miles, out of warranty. They should of found the bearing the first time but blew me off, saying tires.These guys are ripping people off and service department not willing to work with you. Called another Ford dealer and they are repairing my car tomorrow under the drive train warranty, they are very help full, I will never go back to Londonderry Ford again and will also get the word out there. Very unhappy with the service they give. More

The body shop. Let me begin by asking WHERE IS THE LAST REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one of my fenders and the hood was no aligned properly. Ok so that's not the worst part. The neglected to the safety latch and spring on the hood as per federal standards. That's what "pops" your hood when you pull the handle inside your car and then find the lever under your hood to lift it. Follow me? Well apparently my hood did not latch properly the last time I closed it, (adjustment?) and I went for a drive. When I got on I-93 the hood flew open at about 50MPH! Of course there is a lot of damage but thank god it did not fly off and injure another motorist! There is no doubt about their neglect to either install a new spring and safety, (about an $8.00 part) since part of what they did was paint the new hood and the bolts that should hold the safety catch are painted over. I could probably file some sort of law suit but just don't want anything to do with that place again. NOT REINSTALL AN IMPORTANT PIECE OF SAFEY EQUIPMENT!, are you kidding me? I've read all the other reviews and apparently they only post the good ones and not the negative ones so I would not be surprised if this one "gets lost" somehow but I, as all of you that do your diligence want to know the WHOLE story and not just what they decide to post. Work such as this should leave serious doubt in anyones mind as to whether or not they "trust" this dealership with their safety. A lot more could have happened to not only me but others as well. Their veracity is dashed and their trustworthiness does not exist. Why should we have to check work performed on our vehicles out of fear for our safety? I will be using Patch and yelp to further alert others. Oh yes, I own a restaurant not too far from this dealership and I just love being out in the dining room with my clients, all 7000 of them each month so guess what I will be talking about! I hope the "proof reader" of reviews does their job and posts ALL reviews. More

DO NOT BRING YOUR CAR TO THIS DEALER FOR SERVICE. I brought my Acura there for inspection and they told me I needed new front pads then failed me. THEN told me I have 30 days to get them fixed. a week brought my Acura there for inspection and they told me I needed new front pads then failed me. THEN told me I have 30 days to get them fixed. a week later I got a ticket for operating a vehicle with a safety issue and had to pay a fine. Best part is that I brought my car to another garage and they told me my pads were fine and it passed inspection. So yeah I wouldn't recommend Ford of Londonderry NH to anyone. More

I would like to take a moment to thank the young gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite frustrated with the fact we were on vacation and not in our city to deal with this. He sensed this immediately and quickly put us at ease assuring us he would make sure everything would be taken care of and we would be on our way in no time, enabling us to enjoy the rest of our vacation. True to his word his team worked on our van immediately and put us in a rental car allowing us to venture out instead of sitting in the dealership with our two young and very active children. This experience turned out to be a very minor obstacle in our vacation instead of a huge roadblock!!!! Mr. Colotti was absolutely remarkable and a genuine pleasure to deal with. I recommend Mr. Colotti, and the rest of the Ford Londonderry crew to anyone who needs their car serviced with extremely fair prices, excellent service and great quality of work conducted in a very timely matter. Thank you very much, Lauren Good More

I have brought my vehicle to Londonderry Ford for all my service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a rep service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a repair. When I bring my explorer in for repairs I deal with the same service writer his name is Michael Colotti he go’s above and beyond to make sure your trip the service dept is painless. I give this dealer ship 5 stars love every thing about it. More

I recently had the pleasure of bringing my car in for an alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done to my car a pleasure, but they exceeded my expectations. Not only was the pricing fair, but they were able to work around my busy schedule and completed the service ahead of schedule (rare). Michael was not only knowledgeable, but also a true professional. I would (and have) recommended Michael and Ford of Londonderry to friends and family, and will be back for future service. More

Michael is very understanding about my need to have my SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the sho SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the shop. We bring 3 of our family's cars to Ford of Londonderry and have not been disappointed. More