Ford of Londonderry - Service Center

I had gone to a muffler shop to have my State Insp. done, they told me my brakes were wearing unevenly, that I needed a full rear brake job for over $500. I called Londonderry Ford, they got me right in, to they told me my brakes were wearing unevenly, that I needed a full rear brake job for over $500. I called Londonderry Ford, they got me right in, took great care of my issue explained clearly that i need new pads but that was all, fixed it quickly and expertly. They were very helpful and even gave me an office to work in while they fixed my car. They are the best! More

Brought in vehicle for recall. Vehicle ran fine before recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle bac recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle back and restore it to the condition, and configuration, it was in before they "worked" on it. Response from service manager (oxymoron) was "We can't help you, the warranty is up". His dealership cripples my vehicle and thats it. He acknowledges that the recall work could likely have caused the engine to run so poorly but refuses any remedial action. Furthermore the work order stated the vehicle had a road test performed. Either that was a lie or the technician who performed it was incompetent. It was virtually undriveable and any technician who passed it should be let go. More

Great service and very friendly. Got the feeling everyone was very open and honest, which is hard to find. My visit went smoothly and I was pleased with the result. I even called asking further qu everyone was very open and honest, which is hard to find. My visit went smoothly and I was pleased with the result. I even called asking further questions and Mike Colottie happily took my call and walked me through steps to answer my questions. More