Ford of Latham - Service Center

My recent service visit with Latham ford was the worst experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the wi experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the windows. I purchased the car from a Ford Dealer in Florida. First the manager of the service department tells me that the windshield can not block any light, which by NY state inspection is incorrect. When I told him that the NY website states you can only block 30% of light through the windshield he informed me that I was wrong and that he should know because they are inspection certified. Well, when his mechanic came out, he informed his manager that it was 30% not 0%. Then when I ask what the reading was, they told me 50%, I asked if they could show me a standard that is 50%. The manger then proceeds to try and be funny, and states, when we bring your car out, we will be able to show you. I am in the processes of looking for a new car, I will not be going to a place that treats people like this, and I would not recommend anyone else to go there. More

Purchased last 3 vechicles there. Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service More

Staff service manager and contacts were all great. Helpful through the whole thing more than helpful through the whole thing. Helpful through the whole thing more than helpful through the whole thing. More

Absolute chaos at the service department here, regret chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of an chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of anyone the next day nor 24 hours after that, decided to take an Uber there to actually speak to someone. When I showed up my car still wasn't ready, I'd have to wait an additional 72 hours after that. They dropped my car off at my house when it was done, garbage and extra parts in passenger seat, leather on front seat was scratched, gave me an attitude when they dropped it off. Things got stalled because multiple people and techs called out sick, just leaving my car disassembled in the garage. More

This place a has the worst customer service I have ever dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service appointments This place needs a complete staff overhaul maybe then then could actually answer the phone and I wouldn’t have to leave messages that my call wouldn’t get returned anyway More

Service department is horrible. My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same prob My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same problem with the transmission. Car has been back at the dealership for 10 days and they have not even looked at it yet..excuses are supply chain,limited employees and misplaced transmission. You call or email and they don't answer. Car is still there and no contact from the dealer More

We brought a suv from them , 30 days later brakes went and shock went,service sucks. and shock went,service sucks. More

I do not recommend this dealer at all; ZERO customer service and competence and service manager ignores your calls and voicemails. I had initially taken my vehicle in for an oil change. That was no service and competence and service manager ignores your calls and voicemails. I had initially taken my vehicle in for an oil change. That was no issue, even though it took THREE hours to perform this service, when I had a scheduled appointment. The service advisor gave a whole slew of items that needed to be addressed. I had scheduled to have one item fixed, my heat shield, WEEKS in advance. First, Latham took it upon themselves to cancel my appt last minute because they said the time I had booked (weeks prior) was too late to do the work (they cancelled For afternoon for a Mon appt, and again, it was booked for WEEKS). When I called to inquire why my appt was cancelled, I had to explain what I wanted done. I was then told that it would be no issue with my time, and my original appt would be kept, in fact, I was told "we'll see you Monday".....this was a Friday. I then had my wife call the following day, Saturday, to VERIFY the work to be done and how Latham would repair it, ensuring no damage to my vehicle. A second service advisor explained the work and said it would be no problem, and also said: "we'll see you Monday". They knew what needed to be done with my car weeks prior and this was confirmed by TWO, that's TWO, separate service advisors. So Monday comes along, I had to rush after work Mon to make my appt. When I get there, 2 service advisors are standing there xx-ing with each other for a few minutes, without even acknowledging me waiting, and no one else was there. That really aggravated me. Then worse, when I went up an gave my appt time and name, the service advisor looks up in the system and goes, "you're having a heat shield fixed?" seemingly in total shock and stupidity. I responded, "yes". He asked, "well, which one is it?" I look at him and said, "whatever one the last service advisor said needed to be fixed" (keep in mind, the work performed/needed to be performed is in their system), and I added, "Im not a mechanic". He still didn't know what the xxxx was going on, and had to make some calls with me standing there. Then, to finally top it off, I find out they can't help me because the "part was never pre ordered". Are you f*%$ing kidding me?!?! This was scheduled WEEKS prior, and confirmed by TWO service advisors. It should've been known what I was having done! So I wasted gas, time and mileage going there for NOTHING. No customer service or competence whatsoever. Neither service advisor (3 of them), told me or my wife, we needed to pre order a part, or we would have. And lastly, the frosting on the cake of why I will NEVER go back to Latham Ford is with management......I had called TWICE, and left TWO voicemails to the service manager to make a complaint....he never had the decency to call me back. I have family in the business and they said that this is all unacceptable. They do no have any customer service or competence, and for the service manager to ignore me pushed me over edge with Latham. I will NEVER use them again. Please take my advice and go elsewhere!!! More

I ordered and purchased new a 2018 F150 from Latham Ford. The process was easy and the price was fair. My truck recently developed an issue with the door locks freezing. The issue is common and Ford has ex The process was easy and the price was fair. My truck recently developed an issue with the door locks freezing. The issue is common and Ford has extended the warranty to cover affected trucks. I made an appointment to drop my truck off and made arrangements to be without my truck for the day. I dropped my truck off at 7am and returned at 3:30pm to be told that the work was not completed (not even started) as the dealer didn't get to it. This is unacceptable. What is the purpose of making an appointment if you're not going to do the work in the alloted time period? More