Ford of Latham - Service Center

Great! Easy drop off and pick up. Called when everything was complete. Very quick turnaround. Easy drop off and pick up. Called when everything was complete. Very quick turnaround. More

I have to say that Ford of Latham's Service was spot on with the care of my car. Very prompt with pickup and delivery, all itemized listed issues addressed and communication as to what was being done was with the care of my car. Very prompt with pickup and delivery, all itemized listed issues addressed and communication as to what was being done was very much appreciated. Dan the service manager was in touch with updates and let me know when and how all jobs were completed. There was a written summary and a video of actual process for me to see. Car returned clean and in tip top shape. Thank you. More

Very informative and accommodating. Richie kept me posted every step of the way. Thank you for great customer service! Richie kept me posted every step of the way. Thank you for great customer service! More

I arrived early for my service appointment and my truck was taken right away. The technician completed the required maintenance and tire rotation, and the also performed a free multi-point inspection. I was taken right away. The technician completed the required maintenance and tire rotation, and the also performed a free multi-point inspection. I am happy with my experience at Ford of Latham. More

Unfortunately my car had an appointment and was not seen for three days a bit of an inconvenience for three days a bit of an inconvenience More

I wasted a day off of work for an appointment. I brought my car in for a simple job (installing bed lights). After an hour of waiting they said they’d need a full day to do it and to come back tom I brought my car in for a simple job (installing bed lights). After an hour of waiting they said they’d need a full day to do it and to come back tomorrow…meaning I’d have to take another day off of work. Whats the point of an appointment? So, I left. I called DePaula Ford and they got me in and out in two hours. Why would I trust Latham Ford with any service now? For service or my next new car, I will not return to Latham Ford after being treated like that. If you charge $200 an hour, I want $200 an hour for wasting MY time. Unacceptable. More

Everyone has been fantastic in my 2 visits, and 1 home service. Unfortunaetly I am disappointed that I have asked for a tire rotation twice now and its never been done?? service. Unfortunaetly I am disappointed that I have asked for a tire rotation twice now and its never been done?? More

The blonde haired girl was unable to explain my bill to me. She was nice, but technically had no idea what she was talking about. She kept having to run back to the mechanic to figure out what was going on me. She was nice, but technically had no idea what she was talking about. She kept having to run back to the mechanic to figure out what was going on. More

They did a great job servicing my car, and in a timely manner. They also caught my inspection had expired - much thanks for that! Katie the service advisor was very nice. manner. They also caught my inspection had expired - much thanks for that! Katie the service advisor was very nice. More

They serviced my vehicle with a timely appt, but he most awesome thing was they picked up and delivered my car!! That was such a help as I work and did not want to fight traffic. and take time off..the staf awesome thing was they picked up and delivered my car!! That was such a help as I work and did not want to fight traffic. and take time off..the staff kept me updated frequently and were able to process the warranty paperwork..thanks!!! More