Ford of Latham - Service Center

My appointment was at 730am, at 200pm they had not even looked at my vehicle nor called to tell me about the delay. looked at my vehicle nor called to tell me about the delay. More

The technician that came to service my car was great to deal with asked me if I had any questions he could answer very good employee to have working for you deal with asked me if I had any questions he could answer very good employee to have working for you More

Excellent work and friendly service. Comfortable waiting area with lots of coffee and clean bathroom Comfortable waiting area with lots of coffee and clean bathroom More

The man helping me was very kind. Wasn't expecting to be there for that long but it was nice that I ended up not having to pay for anything so I'm happy Wasn't expecting to be there for that long but it was nice that I ended up not having to pay for anything so I'm happy More

Very good assistance. The technician at the desk was very helpful and communicated very good. The technician at the desk was very helpful and communicated very good. More

Awesome Crew! I was able to accomplish all of my goals in a timely manner. I was able to accomplish all of my goals in a timely manner. More

I bought a used hyundai and had to have an engine replacement after a month after a day or so of in town driving I overheated as there was no fluid in the radiator. I hope I don't discover more issue replacement after a month after a day or so of in town driving I overheated as there was no fluid in the radiator. I hope I don't discover more issues. More

For my 2022 Ranger oil change, tire rotation & inspection scheduling was easy & the service was quick and efficient. Service advisor Katie Breen was informative & attentive and made all the difference with a scheduling was easy & the service was quick and efficient. Service advisor Katie Breen was informative & attentive and made all the difference with a dealer service visit. Other staff were friendly & courteous, including Shelly, who was working near the waiting area. There was a small mix-up with my Reward points, which I utilized for the service. Instead of calling I dropped by the service desk in an attempt to resolve the issue. I had the fortunate opportunity to meet Sales Consultant Brian Charron who promptly resolved my rewards points issue to my satisfaction! Hats off to the staff I have dealt with for my service needs & after the fact issue. Thank You for having well trained & courteous employees on your staff! More

Had a coupon for an oil change ($39. 99) and tire rotation ($50.00). Scheduled an appointment to have this service performed at my home on my 2019 Volvo XC60. When service was complete, 99) and tire rotation ($50.00). Scheduled an appointment to have this service performed at my home on my 2019 Volvo XC60. When service was complete, technician took the coupon and attached it to his copy of the receipt. Received a phone call from Daniel Mannetti saying that the coupon did not apply to the VIN number associated with my Volvo but that of my Lincoln MKZ. He said that he couldn’t apply the coupon to my Volvo and charged me $152.22. I informed them of the vehicle type and VIN number at the time when I made the appointment. If the coupon did not apply to my vehicle, I should have been informed of that when I made the appointment. Mr. Mannetti said there was nothing he could do to help me and had no problem when I told him I would never bring one of my vehicles to Latham Ford again much less purchase a vehicle from Latham Ford. Prior to this incident, we regularly brought our Lincoln MKZ and MKX to Latham Ford for service. You have lost a customer for good and do not feel comfortable even recommending Latham Ford to friends and family. More

Brian was a breath of fresh air! Comical, helpful, thorough! Had an issue with car that couldn’t be resolved right away and they gave me a courtesy ride so I wouldn’t be late for an Comical, helpful, thorough! Had an issue with car that couldn’t be resolved right away and they gave me a courtesy ride so I wouldn’t be late for an event I was attending. More