Ford of Latham - Service Center

Transmission work Shotty work. They broke manifold bolt while replacing transmission. Drilled, tapped and replaced with after market bolt. I was from out of town on bus Shotty work. They broke manifold bolt while replacing transmission. Drilled, tapped and replaced with after market bolt. I was from out of town on business and live 5 hours from them. The bolt came out and the manifold is now warped. It is a $2500.00 job since the manifold has a catalytic converter in it. They were horrible to deal with on the phone and will not stand behind their work and let another dealership near me repair it. Would never buy from or have them repair anything. More

Latham Ford overall is THE BEST! I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old school...trust worthy and they don't attack you when you walk in the show room. More of a personal environment. More

Recalls Handled. Great job, timely done. The device department arranged fo a shuttle to Delmar and took care of me. I could not have asked for a better experience. Hop Great job, timely done. The device department arranged fo a shuttle to Delmar and took care of me. I could not have asked for a better experience. Hope you keep up the good work. Thanks. More

Problem solved This was my first service at Latham Ford and a great one too. I had a problem at another dealer trying resolve a computer issue. Kirk listened to my s This was my first service at Latham Ford and a great one too. I had a problem at another dealer trying resolve a computer issue. Kirk listened to my story and was sure he could resolve the issue. The technicians found the problem straight away and fixed. I was so relieved after waiting so long to get a fix and someone that would take it on. Thanks a lot! More

On time and well done. My service was started and completed in a timely fashion. The service was priced right and easy to fit into my schedule. An hour well spent. My service was started and completed in a timely fashion. The service was priced right and easy to fit into my schedule. An hour well spent. More

Service Extraordinaire When I need my vehicle Serviced, no matter what the problem may be, I can depend upon the expertise of the Latham Ford Service Team. They are courteo When I need my vehicle Serviced, no matter what the problem may be, I can depend upon the expertise of the Latham Ford Service Team. They are courteous, prompt, transparent and trustworthy. They take the "fear" out of getting my vehicle Serviced, because they have no hidden agendas. They want satisfied Customers and I am indeed a satisfied Customer! Lorraine Washington More

inspection and service plan for the next three years My car came in for inspection so it was fine. I also negotiated a Extended Service Plan for my car since it went out of warranty this month. My car came in for inspection so it was fine. I also negotiated a Extended Service Plan for my car since it went out of warranty this month. More

Our new Mustang had a factory defective convertible top. The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work was professionally accomplished. The people interfacing with us were courteous and friendly. We take the car to Latham Ford for all of its routine service requirements and are pleased for the same reasons. We also notified Latham Ford that the car has a bearing noise from time to time, but they were unable to duplicate it at this time. More

Latham Ford Great Service I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service Department. I unfortunately i bought my car from another dealer so I cannot advocate for them. More

OH NO I've got a flat tire!!!!!!!!!!!!!!!!!!! I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Sinc I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Since we were right by the dealership I drove straight there. When I got out of my car I noticed I had a flat tire. I went in and right away was helped by the fantastic service folks at Latham Ford. They brought my Explorer in, checked my tire and noticed that the side wall of my tire had a gash in it. They recommended a new tire and I was out of there within an hour or so. I felt bad just popping in to have them look at it but they were welcoming and did not make me feel like I was bothering them. I love this dealership and the folks that work there!!!! More