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Ford of Kendall - Service Center

Miami, FL

4.5
477 Reviews

477 Reviews of Ford of Kendall - Service Center

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November 11, 2024

Ralph service rep is best ever I’ve been servicing cars 50+ years and he is THE BEST, bar none More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ford of Kendall responded

Hi Lawrence, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

November 11, 2024

All personnel were involved and kept track of job been performed. Excellent team work and attention. Confident in bringing my car for service..... More

by Gtorruella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 10, 2024

Felix was great. He was informative and professional. Easy to work with. Would work with him again. More

by anak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 10, 2024

Great service. Fully delivered on all items. Tires. Recall. Service. Alignment. Balance. All was done as scheduled and promised. More

by Carrodeguasv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alejandro Menegatti Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 10, 2024

Work was decent. A bit pricey and took longer than expected. The worst part is that they scratched the xxxx out of my windshield taking the service sticker out and no More

by Nicolas.a.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ford of Kendall responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (305) 238-9211 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 09, 2024

Ralph has always gone the extra mile for his customers Imke it a point to look for him More

by Rhshutterly
Service Time
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ford of Kendall responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

As soon as I got there service advisor Rafael helped me and took my truck to service department for maintenance, and every when fast , excellent customer service. More

by FINDTONYQ2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amalia R Klein
Nov 12, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 09, 2024

Customer Service and Sales team Friendly and Professional They service the car as expected. Didn't wait for long More

by FLAVIO.ALMEIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hanoi Amado Arias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

Very professional and friendly. The service is Excellent. Thank you very much, Felix, for your service and help. More

by Caiaffal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 09, 2024

It was a very pleasant experience dealing with Ford of Kendall. I normally take my car to Midway Ford only because of their proximity to my home, I always walked away disappointed. I always preferred Kend More

by JOEYDRISK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

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