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Ford of Kendall - Service Center

Miami, FL

4.5
478 Reviews
Call Service Center (305) 238-9211

478 Reviews of Ford of Kendall - Service Center

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May 23, 2024

Ralph Mendoza is always a provider of tremendous service. My father and I are very grateful for his help! More

by Freddyneyra11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Ford of Kendall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Kendall, LLC (02650). We are always more than happy to assist you if anything else comes up. Take care!

May 23, 2024

I very much appreciate the speedy response and service at the service center and the staff professionalism. More

by MARGARET.ARAUJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Dustin Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 23, 2024

My car is still not fixed! Paying for a service and can’t get a rental More

by Maruchy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager for service department Juan
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May 24, 2024 -

Ford of Kendall responded

Hi Maruchy, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ford of Kendall, LLC (02650). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

May 23, 2024

The service was quick and efficient. The service writer was friendly and helpful. The cost was reasonable and just what I needed. More

by JIMBOFIRE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 22, 2024

This was outstanding service, very polite and courteous customer service reps. Also the service performed on the vehicle was quick and outstanding. More

by bags238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 24, 2024 -

Ford of Kendall responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

May 22, 2024

Angie and Chris were very helpful. Overall a very pleasant process, and we were out in under 2 hours More

by ERINGRAFTON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angerlin K Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2024

Friendly and professional. Also, very attentive to detail and keeps you informed of what's happening. More

by Tito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2024

My personal experience was horrible with the Service Advisor. I had to reach out to the GM, Steve Smith to get my issue resolved and he did. Brian was no help and showed no interest in helping me get More

by ARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Horta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Smith
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May 24, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2024

Excellent attention and a very quick fix of the recall. Also, personal came right on time. More

by LUISEMEJIA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Ford of Kendall responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

May 21, 2024

Great service from Jose in parts, Ralph in service and Rafael the one moving the cars. More

by RCLEMENTE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hanoi Amado Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michel Augustin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Cordero Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto De La Torre Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artmand Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Man Fernandez Hechavarri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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