Ford of Kendall - Service Center

Overall a good experience, car was finished before the original time that was stated for a diagnostic. original time that was stated for a diagnostic. More

I brought in my new car less then 3800 miles covered under warranty. The first tech claim to have fixed the problem after 3 hours and sent me home with the same issue. When I arrived home I discovered h under warranty. The first tech claim to have fixed the problem after 3 hours and sent me home with the same issue. When I arrived home I discovered he had not done anything. I immediately had to return for the same issue. Once there I was told they would replace the defective part and instructed to drop off my vehicle the following day for the repair. They keep my vehicle for 2 full days and had not touched it. When I called on the third day is when they finally made the repair and dropped off my vehicle at my home. When I checked it I discovered they left me with broken clips after the “repair” More

Very good service. The service rep was very Professional I’m very happy with the service provided by Ford The service rep was very Professional I’m very happy with the service provided by Ford More

They were friendly and professional. They said the Recall repair could take 3 - 4 days. It took 5 days. I had to call them after 4 days to find out when my car would be ready? After They said the Recall repair could take 3 - 4 days. It took 5 days. I had to call them after 4 days to find out when my car would be ready? After returning home with my car, the Service Manager called me and asked if I could drive the car back because their mechanic technician thought he left a repair tool on my car that should have been removed. I drove back to the dealer and the technician was able to find and remove the repair tool. No big deal, just some slight inconveniences for me. Service Manager Rob Schickman did an excellent job in explaining the return delay and he apologized for their mechanic error. A complimentary free car wash would have been a nice thank you!!! More

Service was good. Work was completed. Service rep called me with updates. Would recommend ford of kendall Work was completed. Service rep called me with updates. Would recommend ford of kendall More

Great professional service! ! Thank you Robert !!! and Terry!!!!!! Great mobile expedited service, way to go :) ! Thank you Robert !!! and Terry!!!!!! Great mobile expedited service, way to go :) More

Appointment time honored at the booked time. Good service from the advisor and waiting facilities very clean and comfortable. Marcos was very helpful. Good service from the advisor and waiting facilities very clean and comfortable. Marcos was very helpful. More

Ralph is always a pleasure and helps in any way he can. Very accommodating and work was completed quickly. Very accommodating and work was completed quickly. More

Un buen equipó de trabajo, respetuoso con una solución rápida del problema y una atención excelente rápida del problema y una atención excelente More

Rob was great and quick will use the ford kendal team again in the future. again in the future. More