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Ford of Kendall - Service Center

Miami, FL

4.5
471 Reviews
Call Service Center (305) 238-9211

471 Reviews of Ford of Kendall - Service Center

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May 30, 2024

The communication was very good from the time the car was towed into the dealership until it was picked up. More

by PXJOSEPH61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

Lleve mi vehículo para servicio de scanner lo tuvieron una semana y no le hicieron NADA. Si no tienen personal para trabajar en ellos pues no reciban más de lo que puedan hacer. Muy mal servicio More

by Rmetrio
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alejandro Menegatti Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Ford of Kendall responded

Hola, gracias por tomarse el tiempo de dejarnos sus comentarios honestos. Nos decepciona saber que no recibió un servicio de atención al cliente de primer nivel por nuestra parte y nos gustaría tener la oportunidad de intentar arreglar esto con usted, si aún podemos. Si desea hablar sobre este asunto con uno de los miembros de nuestro personal, llámenos al (305) 238-9211 lo antes posible. Gracias por sus comentarios honestos y esperamos tener noticias suyas pronto.

May 30, 2024

Good service and attention. Time frame for the service was as informed. Wil be back More

by JHONNY0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

Great customer service every time I go to the service department, Frank Service manager always comes through with his services and Felix my service advisor great job More

by SANDRABELTRAN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

Very attentive it was great I will return well have a great weekend muchas gracias More

by Yaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 30, 2024

Terry is an amazing representative. Makes the experience easy. She follows up with updates and whenever there is a recall or service is due. More

by JFROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 29, 2024

Everyone was professional prompt in helping and got Uber to go home and they came and brought my car to my house More

by FORTORDCA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Ford of Kendall responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 29, 2024

Went for a recap on my 2023 Ford Maverick. They were very quick and efficient. Made the whole process very easy! More

by Cesarmorales0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Ford of Kendall responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

Marcos very professional and helpful with any of my questions! The service was great and fast!!! Thank you! More

by gil78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Ford of Kendall responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Kendall, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2024

Brian was very helpful and this visit went a lot more smoothly than all my other services More

by angelalfaro117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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