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Ford of Kendall - Service Center

Miami, FL

4.5
465 Reviews

465 Reviews of Ford of Kendall - Service Center

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May 31, 2024

Every time I need service for my Ford Explorer, Rafael provides excellent customer service. I've been a customer for years and would recommend. More

by NATALIEBRU35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2024

Like everywhere else you meet smiling faces and grumpy ones who having a bad day More

by MARKLEEPACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alejandro Menegatti Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2024

Fast, efficient and very nice. Daniel did not pad my bill or add extra things. I will be his customer because he was honest. I believe you can trust him. I’ve been going to this de More

by SL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel Alejandro Menegatti Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 30, 2024

The communication was very good from the time the car was towed into the dealership until it was picked up. More

by PXJOSEPH61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

Lleve mi vehículo para servicio de scanner lo tuvieron una semana y no le hicieron NADA. Si no tienen personal para trabajar en ellos pues no reciban más de lo que puedan hacer. Muy mal servicio More

by Rmetrio
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alejandro Menegatti Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Ford of Kendall responded

Hola, gracias por tomarse el tiempo de dejarnos sus comentarios honestos. Nos decepciona saber que no recibió un servicio de atención al cliente de primer nivel por nuestra parte y nos gustaría tener la oportunidad de intentar arreglar esto con usted, si aún podemos. Si desea hablar sobre este asunto con uno de los miembros de nuestro personal, llámenos al (305) 238-9211 lo antes posible. Gracias por sus comentarios honestos y esperamos tener noticias suyas pronto.

May 30, 2024

Good service and attention. Time frame for the service was as informed. Wil be back More

by JHONNY0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

Very attentive it was great I will return well have a great weekend muchas gracias More

by Yaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 30, 2024

Terry is an amazing representative. Makes the experience easy. She follows up with updates and whenever there is a recall or service is due. More

by JFROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 30, 2024

Great customer service every time I go to the service department, Frank Service manager always comes through with his services and Felix my service advisor great job More

by SANDRABELTRAN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

No one at the dealership was able to tell me if there was a specific kit for my car produced by Ford: furthermore, to my question as to why a warning light had come on on the display, no one was able to give More

by lexmia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander James Larrea
2.0
This rating includes all reviews, with more weight given to recent reviews.
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