Ford of Kendall - Service Center

I got the best service at Ford of Kendall! They checked everything out on my car. I am an older person who depends on my automobile. It is the way I maintain my independence. Everyone is p They checked everything out on my car. I am an older person who depends on my automobile. It is the way I maintain my independence. Everyone is pleasant and attentive to my needs. I have had Ralph Mendoza as my service advisor for many years. He has attended to my every need. More

I was a former customer of Gus Muchado Ford. I was not pleased with service back then. I recently came back with my wife's Bronco and they treated me very well. I felt like they cared about maki I was not pleased with service back then. I recently came back with my wife's Bronco and they treated me very well. I felt like they cared about making my experience right. This is now my second visit and I have had a great experience. Rob was great. He explained everything to me and took his time to answer my questions. I was offered a complementary ride home, which really helped me out! I have to say, the service is much more organized and has improved since Gus Muchado was the owner. Glad that they have made changes to the system and have implemented new service perks. I'd really love it if they offered a complementary car wash, but I am totally okay if they can't. I will be back to get my next service in 5k miles. More

Did a great job in a timely & professional manner. UNLIKE other dealerships calls, emails etc were answered. Service dept was great! UNLIKE other dealerships calls, emails etc were answered. Service dept was great! More

Not comparable to the services provided in the past , at this time it’snot good this time it’snot good More

Knowledgeable with the process of the credit card and informative with the process of it and the service provided informative with the process of it and the service provided More

There is no sense of customer service at the dealership. I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is a I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is assigned. When the vehicle was ready it took over 1 hr. to find. I walked in the window are by the service representatives and waited 38 minutes for someone to say hello. Seven specialist by their desk on computers and no one to acknowledge a customer. Not acceptable. Truck seems to be working ok, but no one could explain why the same battery module has now gone bad twice. This is a new vehicle. More

Purchasing a new F 150 was truly a seamless process from the salesman to the the experience with finance and car prep. Professional and knowledgeable in all aspects. Would definitely recommend Ford of Kend the salesman to the the experience with finance and car prep. Professional and knowledgeable in all aspects. Would definitely recommend Ford of Kendall. More

Excelente se resolvió el problema y cambiaron el repuesto, solo que me rompieron el cuero del brazo de la puerta derecha repuesto, solo que me rompieron el cuero del brazo de la puerta derecha More

Made appointment with the app. When I showed up Service Center quickly processed my first service of new vehicle. I waited in the nice waiting room & an hour later I got my car bac When I showed up Service Center quickly processed my first service of new vehicle. I waited in the nice waiting room & an hour later I got my car back. More

I was taken care of by the fleet team at this ford and was met with complete professionalism I’ve never had service like this before I forgot the gentlemen name but he is the one that manages the fleet ve was met with complete professionalism I’ve never had service like this before I forgot the gentlemen name but he is the one that manages the fleet vehicles More