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Ford of Kendall - Service Center

Miami, FL

4.5
466 Reviews
Call Service Center (305) 238-9211

466 Reviews of Ford of Kendall - Service Center

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June 15, 2024

Issues still happening second time I take it took 2 weeks and couldn’t even fix the issues never again will take my vehicle to this location More

by NABILJURY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Paul Schickman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

June 14, 2024

It was a nice clean and organized dealership that attending customers well throughout the day. More

by VANEPEREZ1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Ford of Kendall responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 14, 2024

Initially there was an issue with the availability of parts for the recall. However they were able to complete the recall and fix the transmission. More

by GSHELOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 14, 2024

I had an issue with my wiper are that basically came loose. With the week full rain in the forecast you would think it would be priority plus a safety issue. Well here we are a week later, when they wer More

by jjg5669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Granda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Ford of Kendall responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (305) 238-9211 to speak to our manager directly.

June 14, 2024

As usual Frankie and crew always make sure my car is well taken care of. Thank you More

by Luke7074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
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Jun 19, 2024 -

Ford of Kendall responded

Hi, thank you so much for the positive review! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2024

Service was very professional and fast. Ralph Mendoza is a real asset to your business. More

by Artecno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Ford of Kendall responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2024

Excelent service clearle and fast good attention w Rob I visit prontly wih my Expedion and Explorer and Fusion tks More

by Droaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Ford of Kendall responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 13, 2024

Prompt and friendly staff who are attentive and explain your issue and keep you informed until your problem is resolved More

by Derek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Rafael Alzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hanoi Amado Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michel Augustin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Michel Bonet Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Cordero Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto De La Torre Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artmand Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Man Fernandez Hechavarri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Temis Flores Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Ford of Kendall responded

Hi Derek, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 13, 2024

Get service department and great service personnel, front start to end and great quality service More

by JMANTILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

Ford of Kendall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

June 13, 2024

Felix was very attentive, on point. The shop manager, Francisco Mederos was very attentive to my needs. Made me feel like I was the most important customer at the moment. The phenomenal More

by AFPORTUONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Mederos
Report | Print
Jun 16, 2024 -

Ford of Kendall responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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