Ford of Kendall - Service Center

Worst service department I ever dealt with. They need customer service training. Don’t go They need customer service training. Don’t go More

I had questions regarding my warranty repair due to the fact that a non-Motorcraft part was installed on my Ford Explorer without my consent. The non-Motorcraft part failed after seven months. When I ask t fact that a non-Motorcraft part was installed on my Ford Explorer without my consent. The non-Motorcraft part failed after seven months. When I ask the service manager why they would install a non-motocross part on my Ford Explorer he was unable to provide an answer. I returned the next day and I requested a meeting with the general manager, who on first visit with me, brought the service manager and approached me in a very defensive manner and stated that the service manager said that I was a problem. I still have not been informed as to why an after-market part was installed in leu of an available ford part. More

Services was perfect and fast I would love to go again, and Felix a great person and Felix a great person More

Efficient and easy to work with as a customer. I was told how long it would take, and it was 100% on time. I was told how long it would take, and it was 100% on time. More

Excellent customer service Marcos thanks so much for everything nice job and great service to you so much everything nice job and great service to you so much More

Awesome experience! We were able to get the truck we have been looking for, the spec and model and a fair deal on our trade in. Throughout the process, Armando was there We were able to get the truck we have been looking for, the spec and model and a fair deal on our trade in. Throughout the process, Armando was there and helped us secure and purchase the truck. He's an asset to this dealership. More

The service department is awesome, especially department manager Frank.. Soo kind and professional. He ‘s a real good person..we need more people like Mr. Frank.. manager Frank.. Soo kind and professional. He ‘s a real good person..we need more people like Mr. Frank.. More

Super customer service. The service man was super attentive. I will be coming again. Thank you for everything. The service man was super attentive. I will be coming again. Thank you for everything. More

Quick and helpful service close to home! I was able to just come in and get same day service. I was able to just come in and get same day service. More

Service is always excellent! Waiting room pleasant with free coffee for customers. Have to get there early otherwise waiting time is much longer. Waiting room pleasant with free coffee for customers. Have to get there early otherwise waiting time is much longer. More