Ford of Kendall - Service Center

Minor noise problem was corrected in a very efficient and timely manner for a Saturday. Would highly recommend this service department for all of your Ford vehicle needs. timely manner for a Saturday. Would highly recommend this service department for all of your Ford vehicle needs. More

My car was in for a recall, this was a booked appointment but the parts were not available so I had to wait a day. When that work was completed the rep noted that I still had an airbag light on, I asked th but the parts were not available so I had to wait a day. When that work was completed the rep noted that I still had an airbag light on, I asked them to check this out, this was on Friday afternoon, on Monday I called for a status update at 11.30am, was told someone would call back, no call back received, I called again at 1pm (I noted I needed the car back that day), was told someone would call me back, no call back received, called again at 3.30pm and was told I would be called back. I received a call at 4.30pm and it was clear they were only just starting to look at it even though they had the car 4 days, I said I needed to pick up the car at 6. Came at 6 to pick up the car and the warning light was on and I dont believe anyone had looked at it. Very frustrating. More

Very fast and reliable . Always happy with their service. Will recommend to others who need work. Always happy with their service. Will recommend to others who need work. More

Excellent service from Terry. My vehicle was picked up on time as promised and returned promptly after service. Thank you! My vehicle was picked up on time as promised and returned promptly after service. Thank you! More

Always had a goof experience with this dealership since before 2004 when it was World Ford and afterwards as Gus Machado Ford before 2004 when it was World Ford and afterwards as Gus Machado Ford More

Muy buen servicio lo recomiendo cien por cien Terry me ayudó mucho con el appoinment para el cambio de aceite ayudó mucho con el appoinment para el cambio de aceite More

I guess I shouldnt be surprised bc all service departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the pho departments have the same horrible reputation. We called bc of an email we got about the computer in the car needing an update. The person on the phone says just come on in, no appointment needed, it's just an update. When we arrive Brian says it's an hours long process, and we need an appointment but he would try to just put us in, if there was space. Claims the person we spoke to on the phone is their new "AI" system. We leave the car and then call back and ask if they can do an oil change and tire rotation as well since the car has to stay. Brian says ok. Later that day Brian calls and says the car won't be ready for 2 days bc they're closed Sundays. OK. Come Monday, no one calls that the car is ready so we call and they said to go pick it up. We get there and ask if oil and tires were serviced and the response was "ummm I'm not sure." Forgive me for thinking the guy closing out an invoice should know what was done to the car. After he searches it up, he said no oil change or tires were rotated. I'm not sure how hard it is to add services to the car you just took in bc it wasn't very busy, but at the end of the day it's an easy way for them to make money while we get the car serviced. Needless to day, they could give me free oil changes for life and I wouldn't take the car back there till the lease is up. More

Fair treatment some of the service advisors need retraining on customer service but over all not bad retraining on customer service but over all not bad More

Job completed in time committed. Was called for a consult when the windshield liquid "looked" contaminated. Was called for a consult when the windshield liquid "looked" contaminated. More

Alex Hernandez was very helpful in arranging for me to be in & out in minimal time to have an electric motor replaced for the window on the passenger side. I explained before the visit that my time was valua in & out in minimal time to have an electric motor replaced for the window on the passenger side. I explained before the visit that my time was valuable & he did everything he could to accommodate me in that respect. I really appreciated that. More