Ford of Kendall - Service Center

"I want to commend Ralph Mendoza for their exceptional service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, a service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, and they made the entire process seamless and stress-free. It's rare to find someone so knowledgeable and genuinely customer-focused. Thank you for making my experience outstanding!" More

The service went quite well. The only hiccup was being told by a ford representative that a rental car would be provided for the two days, which was not the case. The only hiccup was being told by a ford representative that a rental car would be provided for the two days, which was not the case. More

Fast courteous service. Promised repair took less time than expected. Spotlessly cleaned car after repair. Promised repair took less time than expected. Spotlessly cleaned car after repair. More

My car was taken in to correct the recall on the passenger door and rear camera. This is the second time I brought my car in for the rear camera. The first time I brought it in it was November 2023. passenger door and rear camera. This is the second time I brought my car in for the rear camera. The first time I brought it in it was November 2023. My car was taken in on a Wednesday, picked up Friday evening. The service rep name is Marcos, called to tell my husband and I it would cost $573.00 to fix the rear camera and the reason for the charge was because the wiring is the recall and the camera is not. I found that odd since both fall under the same component. I told him I did not want to fix the camera because I shouldn't have to pay for something that is considered a recall. Marcos text me saying they were going to give $80.00 discount on the camera, which now brings it to $528. I told in the text the math does not add up since you quoted me $573 over the phone. In the text he said “I quoted you just Part and Labor for $573.69 without the taxes. Including taxes is $613.85”. I told him you lead me to believe the total was $573. When I picked up my car Friday night I checked on how much the rear camera would cost and I was given a print out on the price for my specific car model using the vin # to look it up. I found out the cost of rear camera would be $60.75 including taxes so that means they are charging me $512.94 to replace the camera. I find this to be a complete rip off. How can they knowingly charge the customer this ridiculous unfair price. I did have the tire warning light fixed which cost me $207, the actual part cost $50. Hopefully they corrected the passenger door that has a recall, I will not know for sure until I drive it on the highway. I suggest anyone taking their car to Ford of Kendall read reviews and do your own research . I will continue to write reviews wherever I can post it. More

Excellent services during my appoiment ! . The waiting time was ok too. I recommend this dealer for the all Ford customers. . The waiting time was ok too. I recommend this dealer for the all Ford customers. More

Service is excellent and Rob Shickman was great to work with, they got me in and out in a day and great communication on what was needed in this service and what would be done on the next. Appreciate Rob a with, they got me in and out in a day and great communication on what was needed in this service and what would be done on the next. Appreciate Rob and his great customer service. More

Great attitude from the Customer Service personnel. Very nice environment customer service waiting area. . The part installation on my vehicle was done in a short period of time, therefore, waiti Very nice environment customer service waiting area. . The part installation on my vehicle was done in a short period of time, therefore, waiting was reasonable More

I have not purchased a vehicle from this dealership in over 20 years. I have however been dealing with their service department for the past 2 years regarding a 23’ Expedition. What I have experienced is over 20 years. I have however been dealing with their service department for the past 2 years regarding a 23’ Expedition. What I have experienced is a employees who have always been professional when speaking to me. The issue is what seems to be happening behind closed doors. The vehicle has a vibration at highway speeds and has been reported each time the vehicle is serviced since 3k miles. On my most recent service after a second road force balance i was told that they are aware of the issue but Ford has no fix, and they charged me for the RFB. They provided no documentation supporting that they did the RFB. On a previous issue they advised that they had to order a part that was on backorder and never followed up. When I did follow up they re-ordered the part and fixed the vehicle accordingly. They have put the wrong oil in the vehicle and instead of offering to wither correct it immediately or offer not to charge me, they made me basically demand they do one or the other. They dont honor extended service plans outside of basic oil changes and charge $325 against the extended service plan each time they change the oil. Things that would make anyone question their integrity. Everyone I have ever spoken with is pleasant when speaking with them, something doesnt seem right. Be vigilant if you have to deal with them and NEVER be in a hurry. More

Robert, our service advisor, was excellent. he kept us advised of the work being carried out on the annual service of the Shelby Speedster. The car was taken almost immediately into the worksho he kept us advised of the work being carried out on the annual service of the Shelby Speedster. The car was taken almost immediately into the workshop upon our arrival, and we waited in the lounge area, while they did the work, and once finished we were given the details of the works carried out, all very efficient and professional, thank you More