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Ford of Kendall - Service Center

Miami, FL

4.5
467 Reviews

467 Reviews of Ford of Kendall - Service Center

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October 04, 2024

The worst customer service I've ever experienced from a dealership service department. 16 days in the shop, lost parts, no updates with a real explanation. More

by p200ytl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alejandro Menegatti Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Oct 12, 2024 -

p200ytl responded

I dont know what you could possibly do to change my rating. I only selected one star because you can't select no star.

October 03, 2024

Service was just for an oil change. Handled quickly and efficiently. Waiting area is very comfortable and cafe is a good idea. More

by ED_BARBARALLORCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alejandro Menegatti Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 03, 2024

The best service one can get. They are out of the league. Frank and Frank’s team always ready to assist. More

by Ralph Luces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Alberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Maderos
Oct 11, 2024 -

Ford of Kendall responded

Hi Ralph, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 02, 2024

Always great service at Ford of Kendall, Felix and Frank the tech always go above and beyond. The whole staff is excellent! Highly recommend Ford of Kendall More

by Joelon305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio M Lafaurie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 01, 2024

One like any other. The difference is made by certain employees. A good place to take my car to the mechanic. More

by Acbinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 01, 2024

Excellent dealership I only have a relationship with Kendall Ford . I have not been disappointed. Thanks More

by Rocko05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angerlin K Soto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander James Larrea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Kendall responded

Hi, we appreciate your feedback of our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2024

Great work. Great people, Rob is great service representative. Great people make perfect results. Good timing More

by Robert Wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 05, 2024 -

Ford of Kendall responded

Hi Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 30, 2024

Lack of attention to detail and customer service. It took me 4 weeks after bringing in my vehicle to replace a window motor. Wrong part, no follow up and lack of customer service and initiative. More

by paul.andrews92
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Arencibia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

September 29, 2024

My service experience was excellent, would highly recommend this dealership. They were knowledgeable and my vehicle was serviced promptly. More

by Marcycu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Garrido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 29, 2024

Great experience and would highly recommend this dealership. Will definitely go back. Thank you Felix! More

by EVESTAA219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Kendall responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

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