Ford of Kendall

I called about a car and they gave me an out-the-door price. When I got there, after driving an hour and 30 mins with an infant and a toddler, they would not honor the price they gave me over the phone a price. When I got there, after driving an hour and 30 mins with an infant and a toddler, they would not honor the price they gave me over the phone and wanted $5,000 more for the car. Manager Paul didn’t seem to care one bit about the situation. Horrible customer service. I later received an e-mail from Karen Somoano Rodrigues (Director of Operations) to see if I was satisfied. I called her and she said she was gonna look into it and completely disappeared and never called back. Absolutely worse experience ever! More

The first time I went to the Ford of Kendall Dealership to service my 2018 Expedition due to rattle noise at startup and also for the recalls: 21B10 and the 21N08. They ended up changing several parts due to service my 2018 Expedition due to rattle noise at startup and also for the recalls: 21B10 and the 21N08. They ended up changing several parts due to the rattle and the 21B10 recall. I took the SUV that day no issues. A few day later the SUV has a vibration when driving it from 5 miles to 40 miles per hour. I took it again because the Ford Pass app still says I need to do the 21N08 recall. This second time it has been a nightmare to deal with the service person Randy Hernandez and the shop foreman Frank Mederos. I leave the SUV and I get a call later that day the issue is resolved I go back to the dealership and they both tell me the reprogram the SUV and performed the recall 21N08, I get on the SUV go around the dealership the issue still occurring the vibration still happening, I look at the Repair Order and it doesn’t say anything of the reprogram or of the recall 21N08 getting performed, it says that they inspected the SUV and no problem found. I ask to have technician go with me on a drive and the technician agrees and feels the vibration. I leave the SUV so they can work on it. I get another call the car is ready a while after. I go again to the dealer the issue is still occurring, Frank tell me that is normal the vibration, but the issue never occurred before. I asked to have them drive with me another Expedition they have in the lot for sale since they all have the same engine and transmission to see the difference and was told no. They decided to look at it again and they call me again the next day the issue is fixed, I go back to the dealership and once again the issue is still occurring, and the repair Order says they no problem found the Ford app still has the recall 21N08 showing for my car. Waist of my time, they don’t want to work or are not knowledgeable on it. I strongly advice people to run away from this dealership!!! And if you have to take your car for service go to the other Ford Dealerships that are a bit far to save them the time of dealing with their service and their techs. More

i Order a Maverick on august 2021 with a sign order with price and $500 deposit almost a year later the car is arriving ma 2021, i went to the dealer to start the paper work now they said they are adding a price and $500 deposit almost a year later the car is arriving ma 2021, i went to the dealer to start the paper work now they said they are adding a markup from $24k that we agreed on to $29k . they said i need to pay the extra money or they will sell my car to someone else. Ford prohibits this markup to retail orders but they are still doing it . one year of waiting for the car is now wasted. do not buy here go else ware More

Advertised a 2014 ford escape but the vehicle was not a certified vehicle. It was a vehicle that should have been sent to the junk yard when the vehicle ran it was shaking violently while in park ideling. certified vehicle. It was a vehicle that should have been sent to the junk yard when the vehicle ran it was shaking violently while in park ideling. It was like you were sitting in a massage chair. The vehicle was very dirty inside the vehicle and under the hood you can see that this vehicle has been worked on by uncertified mechanics. The check engine light was on as well. Don't waste you time driving to this dealership for and used vehicles. I was was shown other vehicles that were just as bad if not worse. More

I set an appointment for my handicapped uncle to see a vehicle and when he arrived they told him they sent the car to auction just before he got there. So disappointing especially since he had to take two vehicle and when he arrived they told him they sent the car to auction just before he got there. So disappointing especially since he had to take two busses to get to the dealership. Won’t be recommending this dealer any time soon. More

Called about a car listed, they assured me the car was there and in perfect condition. I drove an hour and 20 mins with my infant and toddler only for me to get there and the car won’t even start. When th there and in perfect condition. I drove an hour and 20 mins with my infant and toddler only for me to get there and the car won’t even start. When they look into the computer they tell me that that car is being sent to get junked because it has over $8k worth of repairs. That was 2 weeks ago and the car is still listed. More

Buyer beware! Salesman Arian and manager Paul are both a bunch of liars. I purchased a new Ford f150truck with tailgate damage and they promised to replace it prior to signing the contract. The dealer no bunch of liars. I purchased a new Ford f150truck with tailgate damage and they promised to replace it prior to signing the contract. The dealer now says that the manufacturer will not reimburse them for it since they failed to contact the manufacturer within 48 hours of delivery. Now they will not even respond to my phone calls or my texts. This dealer is really bad news. More

Poor dealer inventory control Found a used vehicle on Carfax.com at this dealership, 2018 Ford F150 Emailed and texted of the availability of the vehicle and confirmed by internet Found a used vehicle on Carfax.com at this dealership, 2018 Ford F150 Emailed and texted of the availability of the vehicle and confirmed by internet salesman . Made sure of inventory because I was driving 73 miles to the dealership one way. Responded with the time in which we arrived at only to find out that the vehicle was sold the day before Salesman claimed to have another vehicle exactly like it. He brought out a 2015 F150 that was traded in the day before- the trade in paperwork was still on the dash. Salesman had another 2018 that was also listed, not a color I cared for, but the vehicle wasn’t even cleaned for sale. That was 3 hours I will never get back!!! The salesman did try, he was put in the situation. But a bad experience altogether. More