Ford of Kendall

Horrible después de firmar el contrato , El manager se negó completamente a entregar las dos llaves del auto ! Y muy poco profesional, mejor dicho nada profesional. El financista A+ , el vendedor A+ . G negó completamente a entregar las dos llaves del auto ! Y muy poco profesional, mejor dicho nada profesional. El financista A+ , el vendedor A+ . Gracias pero creo que no tengo ninguna razón para regresar a realizar una compra de un auto a ese lugar . Muy diferente al que se encuentra en el Doral y al que se encuentra más al sur , donde la cortesía y el profesionalismo es impecable! More

I purchased a used F-150 at this dealership and later discovered it had three outstanding recalls. I scheduled an appointment with the service department for 7:00 a.m., expecting timely and professional discovered it had three outstanding recalls. I scheduled an appointment with the service department for 7:00 a.m., expecting timely and professional communication. Unfortunately, that’s where the problems began. Despite the early appointment, I received no updates at all. I eventually called at 1:40 p.m. and left a voicemail since no one answered. When I called back at 2:40 p.m., I finally reached my service advisor, who told me that no mechanic had even looked at my truck yet. She also could not confirm whether I would be able to pick it up. Seeking more information, I called her manager. Instead of offering any meaningful assistance, he chose to berate me and dismiss my concerns. He even compared the service department to a doctor’s office, telling me you never know when or how long you’ll be there—a completely unhelpful and unprofessional analogy. He then informed me that my truck would have to remain at the dealership for Ford to approve the inspection and recall work. This entire process was unprofessional, uncoordinated, and dismissive of the customer’s time and concerns. I expect better communication, respect, and transparency from a dealership service department—especially when dealing with safety recalls. More

The service was very fast, professional and overall good. Would highly recommend. Staff was friendly. Would highly recommend. Staff was friendly. More

Great customer and expedited services. The service representative was very attentive and provided constant service updates. The service representative was very attentive and provided constant service updates. More

Excellent customer service, didn’t waste time or gimmicks worked out the numbers and finalized the deal. They promised some accessories and mailed them to me directly as promised . I drove 150 miles to purch worked out the numbers and finalized the deal. They promised some accessories and mailed them to me directly as promised . I drove 150 miles to purchase the truck I’d do it again. More

Il buy a car supouse to be certified cince i get it i was having troubles with electric and transmission and still have the same issues so i change to another dealer to see if they can fix my problem having troubles with electric and transmission and still have the same issues so i change to another dealer to see if they can fix my problem More

The best’ Amalia over the top salespeeso knowledge patience profesional understanding and caring to our senior needs no matter how many “change of mind” happened. Under estimated her extensive and ab patience profesional understanding and caring to our senior needs no matter how many “change of mind” happened. Under estimated her extensive and ability to explain thoroughly the function and assets of not only the Bronco but of the other brands we looked at. We walked out very satisfied and happy with our new Big Bend. thank you Amalia!! More

Very pleasant atmosphere Sales person was extremely helpful in working with the budget I had in mind helpful in working with the budget I had in mind More

Had warranty Service done on my Raptor and the service department was very attentive to my needs. department was very attentive to my needs. More