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Ford of Homewood
Homewood, IL
276 Reviews
Ford of Homewood Strives to be the Homewood IL Area's Go-To Automotive Resource
Here at Ford of Homewood, proudly serving Chicago Heights, Tinley Park and Calumet City, we know that there's a lot more to buying a car than... well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Ford model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We're here to help from every angle of the buying and owning process, and we're eager to help you realize your automotive dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 AM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 AM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 276 reviews
April 01, 2016
Purchase new car We buy all our cars from Tom and refer as many people as we can to him out when buying a car. Great guy.....great place.....great service. We buy all our cars from Tom and refer as many people as we can to him out when buying a car. Great guy.....great place.....great service. More
by Klarkin51
Employees Worked With
Tom and Diana
March 21, 2016
great dealership Van Drunen Ford has to be the best all around staff of any dealership I've been to. I purchased my first of many vehicles there in 2000. Both new and Van Drunen Ford has to be the best all around staff of any dealership I've been to. I purchased my first of many vehicles there in 2000. Both new and used. The Service dept is friendly, knowledgeable, & attentive. the Sales dept is fair, honest, and most of all not pressing. I would highly recommend this dealership to anyone looking for a new vehicle or vehicle repairs. Ask for Kevin Coyle if your looking for a new vehicle. He's a great guy & always going above & beyond to help. If you stop in make sure you say Hi to the sales manager Bruce Heminger. he's another reason Van Drunen Ford is my dealership of choice. More
by welddawg
Employees Worked With
Kevin Coyle and Bruce Heminger
March 20, 2016
Always Satisfied Best Ford dealership in the Southland area. Staff always professional and very helpful. Kevin Coyle the best. Have always been very satisfied with eve Best Ford dealership in the Southland area. Staff always professional and very helpful. Kevin Coyle the best. Have always been very satisfied with every department. More
by Sarge56
Employees Worked With
Kevin Coyle
March 16, 2016
Was time for another pick-up Well I decided after years of cars and SUV's it was time for a pick-up again. So I searched various dealers to find the one I wanted a F-150 Lariat. T Well I decided after years of cars and SUV's it was time for a pick-up again. So I searched various dealers to find the one I wanted a F-150 Lariat. This was fully loaded. I saw their internet price and with Ford incentives it was a good price. So I called over there and ended up getting Bruce Hemminger the General Manager I asked if it was still available and it was I said I would be over the next morning. I did and I was turned over to the Salesman Tom Coyle. The price was as advertised and even include one incentive I was not sure I would get. The trade in price was fair. Tom also handled the financing which was with Ford at 2.9. Everything went smooth and fast. The car washer did a great job it was super shiny. So this is a place I would gladly go again although I may be moving to TN soon. Thanks to all. More
by member of the volunteer state
Employees Worked With
Tom Coyle, Bruce Hemminger,
December 10, 2015
I only shop here I love this dealership, the customer service is FABULOUS, the employees are helpful and Kind, and i love every car i have ever bought here.. I will N I love this dealership, the customer service is FABULOUS, the employees are helpful and Kind, and i love every car i have ever bought here.. I will NEVER shop anywhere else.. THIS THE PLACE TO SHOP More
by Heatherembrey
Employees Worked With
Bruce Hemminger
October 01, 2015
Customer Service We brought our 2012 Focus in because our Sync display screen was not working. It was a tricky repair so the General Manager, Bruce, hooked us up with We brought our 2012 Focus in because our Sync display screen was not working. It was a tricky repair so the General Manager, Bruce, hooked us up with a loaner vehicle for a couple days. Bruce couldn't have been nicer or more professional. It ended up being a tricky repair but Bruce saved the day. On a separate note, we have purchased several cars from Van Drunen and have referred them to family and friends. If you are looking for a great used car experience, see Ken Crowe. He is fantastic. Between Ken and Bruce you cannot go wrong. More
by oldgoalie
Employees Worked With
Bruce
July 31, 2015
How Car Buying Should Be I had never personally bought a vehicle from a dealership but I know from experience that the process can go from anywhere from frustrating to rage-in I had never personally bought a vehicle from a dealership but I know from experience that the process can go from anywhere from frustrating to rage-inducing. That said, purchasing a brand new Ford Focus at Van Drunen was absolutely, positively a pleasure. Everyone was welcoming, friendly, and took pride in their work, which is important in any industry, but more so when one is making a major purchase like a vehicle. Best of all and unlike some dealers I've experienced, everyone I worked with was honest and upfront, did not try to sell me stuff I didn't need, and didn't try to put me in the pressure cooker. I am incredibly happy with my purchase. If you are in the market for a vehicle and you live anywhere near this place, I cannot recommend it enough. I will tell all of my friends/family looking for a vehicle to come here. More
by JKC
Employees Worked With
Bruce and Tom
March 24, 2015
Lost potential customer I stopped by the dealership yesterday to look at the Ford Mustang. The guy that assisted me (while waiting for Tom with a mustache) was extremely nic I stopped by the dealership yesterday to look at the Ford Mustang. The guy that assisted me (while waiting for Tom with a mustache) was extremely nice. He sent the car for gas, had my truck appraised and we were off for a test drive. After the test drive we searched for Tom and he was sitting back at his desk. He obviously did not consider me to be a potential buyer because he did not attempt to assist me with any options. I was told that I was upside down in my truck (no options were presented) and we were out of the dealership within 5 minutes. Disappointed with my experience, I went to Sutton Ford, I was greeted within 30 seconds of entering the building, my car was appraised and 2 hours later I left in my brand new 2015 Lincoln MKZ. Tom could have had the sale if he had not determined I was not a buyer upon seeing me. Please go see Damien Brooks at Sutton Ford if you are looking for a great car buying experience. More
by Carol
Employees Worked With
Tom with Mustashe
February 25, 2015
Best Customer Service! I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we wanted. It came with the best customer service too!! Even, Barb in the finance dept was awesome! Overall, we had a great experience with purchasing our car. It's nice to know there is still good customer service out there!! Not to mention the great deal as well. And if that's what you are looking for, then Van Drunen is the place to be! More
by Lynn Rodgers
Employees Worked With
Kevin and Bruce
February 16, 2015
UPDATE: Above & Beyond The general manager of this dealership gave me a call after my first experience was less than satisfactory, he asked me to bring my truck in and he wo The general manager of this dealership gave me a call after my first experience was less than satisfactory, he asked me to bring my truck in and he would take a look at it personally and see if they could trouble shoot the problem and fix it. He took a drive with me, confirmed the issue I was having and we scheduled a mutually acceptable time to have the truck back in service. They were able to converse with other service departments across the country to figure out a fix for the problem. They installed an upgraded part and fixed the issue i was having. After the work was finished and when i picked up my truck, he went for a ride with me to verify I was pleased with the outcome. In my opinion, this dealership and general manager went out of their way to fix the issue with my truck and secure me as a customer that will keep coming back and I will also recommend this dealership to my family and friends. Original Post: I have used their service department for several years. They change the oil and rotate tires. After purchasing a new vehicle, it had an alignment issue right off the lot. They said they would check it out and fix it for me no problem. When i got the vehicle back, they alignment issue was not any better and they claimed they couldn't do anything else for it. The vehicle also had a shudder when taking off from a stop. It was a shake in the rear end at about 3-5 mph then would stop. They claimed this is common and their is nothing they can do about it and i would have to deal with it. I am very unhappy with the level of service from this dealership, it didn't even seem like they tried to work on my brand new vehicle. More
by Kstill83
Employees Worked With
Bruce
