Ford of Homewood

How Car Buying Should Be I had never personally bought a vehicle from a dealership but I know from experience that the process can go from anywhere from frustrating to rage-in I had never personally bought a vehicle from a dealership but I know from experience that the process can go from anywhere from frustrating to rage-inducing. That said, purchasing a brand new Ford Focus at Van Drunen was absolutely, positively a pleasure. Everyone was welcoming, friendly, and took pride in their work, which is important in any industry, but more so when one is making a major purchase like a vehicle. Best of all and unlike some dealers I've experienced, everyone I worked with was honest and upfront, did not try to sell me stuff I didn't need, and didn't try to put me in the pressure cooker. I am incredibly happy with my purchase. If you are in the market for a vehicle and you live anywhere near this place, I cannot recommend it enough. I will tell all of my friends/family looking for a vehicle to come here. More

Lost potential customer I stopped by the dealership yesterday to look at the Ford Mustang. The guy that assisted me (while waiting for Tom with a mustache) was extremely nic I stopped by the dealership yesterday to look at the Ford Mustang. The guy that assisted me (while waiting for Tom with a mustache) was extremely nice. He sent the car for gas, had my truck appraised and we were off for a test drive. After the test drive we searched for Tom and he was sitting back at his desk. He obviously did not consider me to be a potential buyer because he did not attempt to assist me with any options. I was told that I was upside down in my truck (no options were presented) and we were out of the dealership within 5 minutes. Disappointed with my experience, I went to Sutton Ford, I was greeted within 30 seconds of entering the building, my car was appraised and 2 hours later I left in my brand new 2015 Lincoln MKZ. Tom could have had the sale if he had not determined I was not a buyer upon seeing me. Please go see Damien Brooks at Sutton Ford if you are looking for a great car buying experience. More

Best Customer Service! I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we wanted. It came with the best customer service too!! Even, Barb in the finance dept was awesome! Overall, we had a great experience with purchasing our car. It's nice to know there is still good customer service out there!! Not to mention the great deal as well. And if that's what you are looking for, then Van Drunen is the place to be! More

Seeing Redd Based on a great experience with Redd Walker years ago, we contacted him again recently when we needed another pickup truck. Once again, he did not d Based on a great experience with Redd Walker years ago, we contacted him again recently when we needed another pickup truck. Once again, he did not disappoint. He made every effort to make sure we got exactly the vehicle we wanted at a reasonable price. His honesty is what we appreciate the most about Redd, and it is what keeps us coming back to him. Our niece also bought a car from him, based on our recommendation, and we will continue to recommend him to family and friends. Barb does a great job with the finance process. More

Great experience I found a used car I wanted to look at on their website so I stopped in on Monday June 2nd. Very friendly people and they gave me all the time I need I found a used car I wanted to look at on their website so I stopped in on Monday June 2nd. Very friendly people and they gave me all the time I needed to look over the car and drive it. I decided to buy the car and they gave me a nice discount. Paperwork was fast and friendly. More

From the moment i called until i walked out of the dealership with my new used car, my experience with Redd Walker and Barb the woman in the Finance was nothing short of FIRST CLASS! They treated me dealership with my new used car, my experience with Redd Walker and Barb the woman in the Finance was nothing short of FIRST CLASS! They treated me and my situation with nothing but respect! Would recommend Van Drunen and Redd Walker to anyone!!! More

Van Drunen I have updated my review of Van Drunen, following a recent experience in which they have made an effort to correct previous jobs which I was not satis I have updated my review of Van Drunen, following a recent experience in which they have made an effort to correct previous jobs which I was not satisfied with. Although I have had my issues with the service department in recent years, I am happy to report that Van Drunen will stand behind their service and respond appropriately when a complaint is made. I believe my car has now been adequately tested, and the problem with the braking system is, hopefully, a thing of the past. My advice if any issues regarding service occur is to speak to Dave Dykstra, the service manager, who takes customer satisfaction very seriously. My hope is that this level of service will continue, at which point Van Drunen would again (in my eyes) be a 5-star service center. (Note - if you're buying a new car from Van Drunen, you can't go wrong with Redd Walker.) More

This is my second visit here, the body shop, and the staff is fabulous! They kept me informed every step of the way and I couldn't be happier with the work they did!!! staff is fabulous! They kept me informed every step of the way and I couldn't be happier with the work they did!!! More

Tom was very helpful and fair. He gave me a great price. I was in and out in less than 30 minutes with a great vehicle. I was in and out in less than 30 minutes with a great vehicle. More