Ford of Hialeah LLC

Horrible experience! Came to Gus Machado to buy a used truck and the sales person was dishonest to me and my wife about the price of the truck, the price of adding leather to the seats and about getting a truck and the sales person was dishonest to me and my wife about the price of the truck, the price of adding leather to the seats and about getting a discount on parts ordered from them. I had to hassle with the finance guy to get the rate that I wanted. (I have a 736 fico) The salesperson said that he would do anything for me just to make the sale. After much discussion and arguing we came to an agreement about everything. They next week my wife dropped the truck off to get leather installed and the sales manager that was helping us was not working, so we explained to another manager, who now nothing, what we want to be done and where the leather needs to be installed. Not receiving any phone calls from them informing me that the truck is ready, I came in to pick up the truck three days later. They realized that they had not installed leather on the sides of the doors which we specifically asked them to do. I choose to leave the truck with them until it was done correctly. By this time the parts I had ordered from the parts department came in and I asked the manager if they could install them for me. I received no phone calls regarding the cost of installing the parts or if they could do it. The truck came back a second time from the leather shop and before I went to pick it up I called the service department to see if they could install the parts, they told me that they were very busy and referred me to the body shop. I called the body shop and they said they could do it. I waited for them to call me with quotes, I was put on hold for more than 30 minutes with no response, I constantly had to call them to see what they were doing. Finally, at days end, someone told me that he had my parts,, they found my key to my truck and had found my truck and that he would work on it the next day. The next day I found out from calling in again that he called in sick and no one was working on my truck. The secretary told me that Angel, body shop manager would be calling me. He never called me. I came in and all he had to say was that he didn't know what to do, he just received the key and truck that day. I loaded my parts in the back of the truck (with pouring rain from hurricane Sandy), dropped off the rental car key and drove away extremely unhappy, extremely frustrated with Gus Machado Ford. I can say that I will NEVER recommend anyone to buy from them and I REGRET that I bought a used car from them. More

el sr carlos nos trato muy cordialmente nos enseno las opciones y nos ayudo aescoger la mejor en cuanto al precio esperabamos ono un poco mas bajo pero es ok opciones y nos ayudo aescoger la mejor en cuanto al precio esperabamos ono un poco mas bajo pero es ok More

Great service. Brought my Taurus in for a fuel smell. It was so bad, I could not park it in the garage at home during the night because all the fumes were going into my house. The team at Gus Machado Ford t was so bad, I could not park it in the garage at home during the night because all the fumes were going into my house. The team at Gus Machado Ford took it to the back and Diagnose it. They quickly called me to advise me what the problem was. I said go ahead and do it. They did the repair. The price was excellent and the car was fixed quickly. Now the car parks back in the garage at night. Thanks Gus Machado Team. More

Pablo as well as Nestor are tough negotiators but fair and extremely customer minded. They showed pride in representing Gus Machado Ford and always mindful of their customer's satisfaction. Together with and extremely customer minded. They showed pride in representing Gus Machado Ford and always mindful of their customer's satisfaction. Together with Arsenio they made me feel at home. A great team. Only one complain: I was never offered a cup of coffee at the dealership. !!! More

Orlando Martines , is a good person and i apprecite your gestion for mi. El trato de darle una solucion a mi problema con respecto a mi carro , TRABAJADORES ASI ,, SON LOS Q NOSOTROS OS CLIENTES NECESITAMOS gestion for mi. El trato de darle una solucion a mi problema con respecto a mi carro , TRABAJADORES ASI ,, SON LOS Q NOSOTROS OS CLIENTES NECESITAMOS . FELICITO A GUS MACHADO POR ESTE EXITO . Thanks so much . More

i came in looking to pay cash for a car i saw on your internet site- when i saw the car it was not at all what i was looking for. i talked to Danny Gonzalez who had just started working there, he showed internet site- when i saw the car it was not at all what i was looking for. i talked to Danny Gonzalez who had just started working there, he showed me a 2008 ford Taurus(which is my favorite car) i told him don't show me a car i cant afford. well we took it for a test drive, then went to speak to the finance adviser-- i explained that i was recently divorced, laid off my job, ended up filing bankruptcy--due to ex-husbands bills i ended up having to pay-- anyway i did have steady income, my full retirement. to my surprise and delight-- i got financed-- yes the interest rate is a bit high, but i got financed-- and am rebuilding my credit-- i drove my beautiful new used car home with me that night. well i got her home and noticed the electronic displays were not right, didn't have the code for the electronic door entry,and it was making some really weird clicking sound through the a/c. i called Danny up the next day, he made an appt for me with the service dept-my car was gone over with a fine tooth comb,i was given a rental car-- and no charge to me-- what better service could anyone ask for-- then, the next month, (i had made 1 payment) i was hit and the entire drivers side of my car was destroyed-- it was not my fault--it ended up the vehicle which was owned by a local business had no insurance, the driver did have insurance, that insurance was to cover the almost 5000.00 in damages,, since everyone was so wonderful to me, i wanted to only have Gus Machado ford do my body work- that is the least i could do to try to repay the kindness shown to me-- The folks in the body department are wonderful,, so nice, always available to help and coordinate with the insurance company-- Well the day i was to pick up my car, i got a call from the body dept telling me the drivers insurance company, after authorizing the repairs is now not willing to pay,, so my car is now held hostage!! well i called my insurance company, filed the claim, borrowed the money from my dad to get my car,,and had my insurance company repay me. it was perfect!! there is no way you could ever tell my car was in an accident,,, i have had the opportunity of course to take my car for oil changes, tires, basic things, to other places, but no way,, i had previously dealt with Ruben, who is no longer there, but i have met mike-- what a great guy!! he makes you feel happy to be there-- explains what is going on with my car, and if something is found wrong or worn he explains the pros and cons of what is going on with the vehicle. his personality is a plus, when i call for service, he always remembers me and my car and knows exactly what it needs and when it needs it.. i also have an f350 diesel dually-- guess what,, it now comes to see mike too!! yes, coming to the dealership is a bit more expensive, but i know i am backed by ford, and the job is done right the first time. More

Mike is awesome. Very attentive and focused on you getting the best service possible. And he always keeps you informed of what stage your vehicle is in while it is being serviced. getting the best service possible. And he always keeps you informed of what stage your vehicle is in while it is being serviced. More

I am very grateful staff both sellers and financiers who I am very grateful staff both sellers and financiers who have worked hard to satisfy our own opportunities to buy a car. I will consider reco I am very grateful staff both sellers and financiers who have worked hard to satisfy our own opportunities to buy a car. I will consider recommending to people to buy their cars in the Gos Dealer Machado. Congratulations. More

tienen que mejorar el lugar de servicio cuando cambio el aceite de mi camión tengo que estar limpiando por afuera de donde se echa el aceite y siempre le falta un poco de aceite aceite de mi camión tengo que estar limpiando por afuera de donde se echa el aceite y siempre le falta un poco de aceite More

In addition to Nestor and Angel, there were others involved, including two people in finance whose names I do not recall, that bent over backwards to make this deal happen. It was a long drive for me involved, including two people in finance whose names I do not recall, that bent over backwards to make this deal happen. It was a long drive for me, surely passing 50 other Ford dealers on my way down, but Gus had the EXACT product I was looking for (a rare & uniquely equipped F250 for sure) and we were able to put it all together ... via a visit, test drive, lots of phone calls and emails, and the Gus Machado team. And I'm very happy to be a member of the Space Coast Credit Union now ... and have actually opened several other accounts with them in addition to my new loan account. If and when I am in the market for another new Ford, I will not hesitate to call my friends at Gus Machado. The only thing I may do in the meantime is learn to speak some more fluent Spanish :):):) !!! Thank you again for one of the nicest trucks I have ever owned. Steve Pratt Stuart, Florida More