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Ford of Helena
Helena, MT
6 Reviews
Located off HWY 12 in Helena, Ford of Helena is committed to providing exceptional customer service and a dedication to excellence that sets us apart from the competition. As part of the Parker family of dealerships, we prioritize our customers and strive to provide the best possible experience, whether you're a first-time visitor or a loyal regular.
Under the ownership of the Parker family, Helena Motors has built a reputation for outstanding service and quality for decades. Our experienced staff brings a "No Problem" attitude to every aspect of the dealership, from Parts and Service to Sales. You can trust us to answer your questions and help you find the perfect vehicle to meet your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 6 reviews
January 16, 2026
Although unhappy with the failure of major components on my 72K miles Expedition, I could not be more pleased with our service advisor, Ken, and the dealership. Unfortunately a new transmission and other ke my 72K miles Expedition, I could not be more pleased with our service advisor, Ken, and the dealership. Unfortunately a new transmission and other key repairs do take time to diagnose, get extended warranty authorization, get parts, get repaired, get tested. Ken shepherded the entire process through, and went above and beyond in communicating with us every step of the way. I envisioned having to highly "Karen" the extended warranty, as these never provide as much coverage as hoped -- but Ken and the team there handled all of that for me and made a horrific mechanical failure into a wonderfully tolerable event financially. I have the car back and he is still advocating for us, working the warranty to reimburse maximum possible local rental car days. He also never once blamed anyone else for delays or hiccups, just honestly stated what was going on as in "well, we tested it and need to get back in there and troubleshoot a, b, c. ..." This was refreshing. Although Ken was my primary point person, I felt he was representing a whole team of folks from mechanical technicians to parts to administrative people all working toward my vehicle repair. Delilah and others (whose names I forgot to write down) also communicated well and took actions needed during holidays when folks were out. None of the "we know nothing, not our lane" type answers from dealerships past. A mechanic who serves in the National Guard (thank you, hooah!) even stayed late to finish the job before drill. I have owned 16 Fords. This one indeed emits a faint lemony aroma, but the folks there in Helena got it fixed and jumped all the warranty claim hurdles for me. Being former Army, our family owning 16 Fords, and having dealt with dealerships all over this country, I can assure this dealership is the finest. Thanks Ken, the key communicator, and all the people I never met doing the work to me back on the road. More
by gertiemove
Employees Worked With
Service Advisor Ken plus team
November 19, 2025
The dealership does a good job all around. They always do a nice job with sales and maintenance. They have a comfortable sitting environment for waiting as well. They always do a nice job with sales and maintenance. They have a comfortable sitting environment for waiting as well. More
by Mr. Tibbs
Employees Worked With
Corrie and Kirk
