Ford of Galesburg - Service Center

Hard to get ahold of service department I had a hard time when calling to talk to the service department when I was setting up appointment and then checking afterwards. Had to call, get tra I had a hard time when calling to talk to the service department when I was setting up appointment and then checking afterwards. Had to call, get transferred back twice and then asked if I wanted to leave a message both times. Last time I just told them I would rather hold. It was warranty work More

I was able to get a service appointment when I wanted it. Everyone is friendly and accommodating. I was in and out in a timely matter. The waiting area is comfortable and clean. There was a TV to watch. Everyone is friendly and accommodating. I was in and out in a timely matter. The waiting area is comfortable and clean. There was a TV to watch. More

Service The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information in every time I get a service. She also seems to be frustrated all the time and makes the customer feel as if they are inconveniencing her. Thankfully Dustin got the situation under control. More

Very helpful I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a tire rotation and multipoint inspection. They were very helpful explaining the details of the inspection and what I needed to do, they offered a cheaper alternative than just replacing the brakes. More

personal service To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 jobs to be done of something under $550. After the vehicle was dropped off and service begun, I received a call saying one of things to be done was not a problem but something else requiring a different technician was required. I agreed to not do that at this time since the technician required was not available. Then I was told I was given the wrong labor rate for one of the 3 remaining jobs to be done. The end result was approximately the same cost for 3 jobs as the estimate had been for 4 jobs, $512. After leaving, when I got to my vehicle I found the driver's door partially open and the vehicle unlocked. I had one of the service desk staff come out to see and was told "if it helps any, we have cameras". That doesn't help at all. Finally, I called back after getting home and asked to speak to the service manager, was put on hold, and finally got the voice mail for "Mike". I left a message ask him to call back leaving my number. This all occurred on Wednesday, March 21, 2018. To this date, I have heard nothing from Yemm Ford. I haven't tried to reconnect with them because I've been dealing with family issues which have come about as the result of a 13 year old grandson's heart surgery. More

New Tires I recently was in need of new tires in a hurry. I called lots of places and much to my surprise the dealer had the best price and even had a rebate. T I recently was in need of new tires in a hurry. I called lots of places and much to my surprise the dealer had the best price and even had a rebate. They worked me in the next day and took great care of me and my vehicle like they always do. More

Power seat Sorry. I just submitted a review for service I just had at a different dealership. I actually called here and did not get great service Sorry. I just submitted a review for service I just had at a different dealership. I actually called here and did not get great service More

New keys Ford set us up with new keys with not problems and fast service. Great to see Tom Smith in the service department at Yemm Ford. Ford set us up with new keys with not problems and fast service. Great to see Tom Smith in the service department at Yemm Ford. More

Great service center! I had good service and everyone was so friendly I had a short wait time and it was nice that Greg who sold me my Escape sat and said hello I had good service and everyone was so friendly I had a short wait time and it was nice that Greg who sold me my Escape sat and said hello More