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Ford of Galesburg - Service Center

Galesburg, IL

4.5
586 Reviews

586 Reviews of Ford of Galesburg - Service Center

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April 13, 2018

Service The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information More

by PHARLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2018

No work done how can I rate. Recall still on order as far I No work has been done to give review. Have not been called regarding part in for recall on our 2010 escape that I have been told not available More

by CRASH_ONE_81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No employee work not done
Apr 16, 2018 -

Ford of Galesburg responded

We do apologize for any and all inconvenience! We appreciate your patience while the Ford Motor Company continues to get these recalls under control.

April 05, 2018

Very helpful I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a More

by Rjo85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The female receptionist was very nice
March 30, 2018

New Tires I recently was in need of new tires in a hurry. I called lots of places and much to my surprise the dealer had the best price and even had a rebate. T More

by HEATHERH2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan in the service department
March 30, 2018

Power seat Sorry. I just submitted a review for service I just had at a different dealership. I actually called here and did not get great service More

by TE-LANNHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service employee
March 30, 2018

personal service To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 More

by RLJSMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meaghan Stancomb was the service desk person on 03/21/18. I don't remember if she was the woman who called with the orirnal verbal estimate.
March 29, 2018

New keys Ford set us up with new keys with not problems and fast service. Great to see Tom Smith in the service department at Yemm Ford. More

by CERMAKSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
March 23, 2018

Great service center! I had good service and everyone was so friendly I had a short wait time and it was nice that Greg who sold me my Escape sat and said hello More

by LTROUT31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2018

Excellent service department We have always received excellent service at Yemm Ford. Everyone is always nice and very helpful! We live out of town but work in Galesburg so having More

by DIANA C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Had contact with many people and they are all very nice and helpful.
March 19, 2018

Very friendly and efficient Good service, fast, and friendly. Always get in for service in timely manner and works with me on my schedule. Always make sure I am satisfied with wo More

by Rebecca Price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vail Sr.