Ford of Galesburg - Service Center

Engine misfire Engine was misfiring Service dept. solved the problem with fuel filter change and new spark plugs. Also replaced two faulty coils. Excellent service a Engine was misfiring Service dept. solved the problem with fuel filter change and new spark plugs. Also replaced two faulty coils. Excellent service and fast. More

They did clean but somethings were missed Overall they did clean but somethings that should have been cleaned were not. I was going on Vacation so took my car to be detailed before we were to Overall they did clean but somethings that should have been cleaned were not. I was going on Vacation so took my car to be detailed before we were to leave. The trunk was not cleaned like it should have been and the middle compartment in my car had not been cleaned at all. There were to spots to open and clean and was not done. I called and someone left them a message for me because they were gone for the day. I had to email them the next day because no one responded back to my message. After my email I got a call back and message but I could not talk at that time due to my job profession. I had no more opportunities to have them make it right because the next day I did not have my car but my daughter did so it could be packed to leave on our vacation. I felt it should have been cleaned right and I wouldn’t had to worry about any of this. More

Satisfied Customer The service department personnel always treat me very well as do all the other employees. The service is great and they do a very good job. The service department personnel always treat me very well as do all the other employees. The service is great and they do a very good job. More

Bait and switch. Told a price them they doubled it. Very bad business. Tried blaming it on newer employee. Always something. Dont stand by there word. Be cautious Told a price them they doubled it. Very bad business. Tried blaming it on newer employee. Always something. Dont stand by there word. Be cautious More

👎🏼 Not recommended Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is unsatisfactory. More

Tire repair Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! More

Great customer service Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The s Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The sales team is outstanding. Go see Jeff Stephanie Brandon Greg or any of them out there to buy your next Vehicle. More

Time of Repair It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the p It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the parts needed were not in stock after starting the work on the car. So the repair was delayed significantly until the parts could arrive. Fortunately I had another car to drive during the prolonged repair cycle. I did tell Ryan Holmes that I didn't want them to hurry to make sure that the repair was done correctly. He stayed with the process and explained in detail why the repair took so long and appreciated my patience. I just wish that the diagnostic process could have identified all the repair parts necessary to the the repair would not have taken so much longer than the estimate. More

Cab filter replaced in recent service Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked wh Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked when got vehicle home because he didn’t think filter was very old. He found the intake screen itself had not been checked and it was blocked. We were leaving on a trip so he cleaned the screen himself. We are happy with service in general, but parts are not cheap and a simple observation would have found the part was not the problem. I wouldn’t have known to check this so next service I am sure filter would have been collapsed again and replaced. This was not only unnecessary charge, if that filter is important enough to be there, it is important enough to work. More

Amazing!!!! I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great. !!always done right the first time and if for some reason they miss something ( very rare this happens) they fix it !! More