Ford of Galesburg - Service Center

Slow and unconcern over recall. Had to learn of available parts from another ford dealer. Checked and was difficult to get answer from service department person. After placing.order Had to learn of available parts from another ford dealer. Checked and was difficult to get answer from service department person. After placing.order was almost 2 weeks getting parts. Had not been able to use car for most of that time. Am still upset and will not consider another. Ford purchase. More

Definitely needs improvement spoke With yemm and scheduled an apt 2 weeks in advance for a transmission repair when I arrived they had never actually booked my apt! Dropped off on spoke With yemm and scheduled an apt 2 weeks in advance for a transmission repair when I arrived they had never actually booked my apt! Dropped off on a Friday and called Monday morning to check on it to be told they didn’t have the part needed but yet no one called to inform me! Had asked if they could kindly check a tire for a hole as I kept looking air was told they looked at it and couldn’t locate a hole anywhere! Was then informed that my battery was shot that it had a dead cell and wanted me to purchase one from them for $120 plus an install fee which I politely declined! I later had my tire checked elsewhere to be told there was indeed a nail on my tire also had battery checked and was told my battery was perfectly fine! More

The sevice department is always kind, courteous and on time. The service dept is always friendly, courteous and in time. They never pressure you to purchase something unnecessary. And we enjoy the perk of the e The service dept is always friendly, courteous and in time. They never pressure you to purchase something unnecessary. And we enjoy the perk of the earned rewards! More

It was a good experience Had a service work done the got the work done fast and no problem would go back if need to have service work done again Had a service work done the got the work done fast and no problem would go back if need to have service work done again More

The works Took car for routine maintenance. It was done in a timely manner. Brian answered my questions about my vehicle warranty since it was certified pre o Took car for routine maintenance. It was done in a timely manner. Brian answered my questions about my vehicle warranty since it was certified pre owned More

Need new transmission Have to resolved the slipping transmission it's been in the shop 8 times I want a new transmission and get it fixed right will not accept anything els Have to resolved the slipping transmission it's been in the shop 8 times I want a new transmission and get it fixed right will not accept anything else. Sandra lee More

2013 Ford Escape I gave them that rating because once the job was done it does appear to be working. It started in Jan 2018 and after several trips the work was comp I gave them that rating because once the job was done it does appear to be working. It started in Jan 2018 and after several trips the work was completed after being in the workshop 1 mo, two wks, minus one day. The employees were all very polite and positive. They also provided me with a nice vehicle to drive. More

Ford Fusion recall Had a recall on car,they got ahold of us and set up a rental till car was repaired. Every thing went smoothly and every one was fantastic thru the who Had a recall on car,they got ahold of us and set up a rental till car was repaired. Every thing went smoothly and every one was fantastic thru the whole process!!! More

Poor service I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The qualit I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The quality of customer experience has drastically gone down. I have a relative that works as a salesman at Yemm Ford of Galesburg(where my vehicle is being worked on) which would make someone think that I would be taken seriously and treated more professionally. But no, my vehicle was taken in for a calaper, one set of break pads, one rotor and the exhaust manifold in need of being replaced. My warranty is covering most of it. It was brought in for the calaper originally since they had replaced the wrong one in the first place. They found the exhaust manifold wasn't good after a salesman had recommended they look at it as I had brought my vehicle in for that to be looked at many times but the people in the shop failed to look at it. The guy I normally have work on my vehicle has been very busy lately since everybody wants him to work on their vehicles so I have to have anyone with free time to look at mine. My final complaint is that I haven't had my vehicle for over a month and a half now. At least a week and a half is because the shop guys forgot to order the parts for my exhaust manifold. I will say I am greatful that the other salesmen are great about making sure I have a decent loaner until my vehicle is done. More

Good service I bought a new Ford F1 50 in 2017. The service department has an excellent job of taking care of my truck and my Ford explorer. Years ago I had troub I bought a new Ford F1 50 in 2017. The service department has an excellent job of taking care of my truck and my Ford explorer. Years ago I had trouble with the service department but they have vastly improved ! They now understand what customer service is all about More