Ford of Galesburg - Service Center

Poor service I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The qualit I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The quality of customer experience has drastically gone down. I have a relative that works as a salesman at Yemm Ford of Galesburg(where my vehicle is being worked on) which would make someone think that I would be taken seriously and treated more professionally. But no, my vehicle was taken in for a calaper, one set of break pads, one rotor and the exhaust manifold in need of being replaced. My warranty is covering most of it. It was brought in for the calaper originally since they had replaced the wrong one in the first place. They found the exhaust manifold wasn't good after a salesman had recommended they look at it as I had brought my vehicle in for that to be looked at many times but the people in the shop failed to look at it. The guy I normally have work on my vehicle has been very busy lately since everybody wants him to work on their vehicles so I have to have anyone with free time to look at mine. My final complaint is that I haven't had my vehicle for over a month and a half now. At least a week and a half is because the shop guys forgot to order the parts for my exhaust manifold. I will say I am greatful that the other salesmen are great about making sure I have a decent loaner until my vehicle is done. More

Good service I bought a new Ford F1 50 in 2017. The service department has an excellent job of taking care of my truck and my Ford explorer. Years ago I had troub I bought a new Ford F1 50 in 2017. The service department has an excellent job of taking care of my truck and my Ford explorer. Years ago I had trouble with the service department but they have vastly improved ! They now understand what customer service is all about More

Had rearview camera replaced and was excellent service They were very fast and very helpful. Greeted me right away and kept me informed on everything they were doing. I would recommend this service center They were very fast and very helpful. Greeted me right away and kept me informed on everything they were doing. I would recommend this service center to all my friends More

Pleasantly Surprised! Yemm Ford Detail is amazing! I just wanted to say how surprised I was to find a professional detail shop in Galesburg. I stopped in for an oil change and came to find out that my I just wanted to say how surprised I was to find a professional detail shop in Galesburg. I stopped in for an oil change and came to find out that my local Ford Store offers full detail packages! I spoke with Jeff as I was viewing the showroom and he directed me to Nate in the detail department. Nate went and showed me some photos of the work his department has done recently and showed me a few vehicles in house that were recently taken care of. I scheduled mine in immediately and sure enough, my experience was fantastic! Kudos. My car looks just as good as when I bought it off the showroom floor years ago. Thanks Nate More

Good Service! Yemm Ford found a noise that had been present since I purchased my Edge up in the Quad Cities. But the other dealership wasn’t able to solve the noise Yemm Ford found a noise that had been present since I purchased my Edge up in the Quad Cities. But the other dealership wasn’t able to solve the noise problem. Yemm, however, found it and had the part ordered within an hour of my appointment time! Fixed yesterday and I will be back to buy my next car with Yemm! More

vety good People are very friendly, nice wait area. The staff explain what needs done,or what has been done. They give you options of can be put off, or needs People are very friendly, nice wait area. The staff explain what needs done,or what has been done. They give you options of can be put off, or needs done now. Affordable! More

Uncomfortable I have no complaints about the actual service for my car. Comfort in the waiting lounge, on the other hand, is ridiculously uncomfortable. Never hav I have no complaints about the actual service for my car. Comfort in the waiting lounge, on the other hand, is ridiculously uncomfortable. Never have I sat on such hard chairs. More

Timely complete friendly helpful Timely complete helpful friendly during time setting up appointment, upon arriving at dealership and while talking to and working with service rep. E Timely complete helpful friendly during time setting up appointment, upon arriving at dealership and while talking to and working with service rep. Everyone was accommodating friendly and helpful More

Responsive and helpful As always, Yemm Ford employees are totally focused on giving their full attention and concern to my needs. Their efforts and results are just what on As always, Yemm Ford employees are totally focused on giving their full attention and concern to my needs. Their efforts and results are just what one wants. More

Great service!! Great service and sales! They were able to get my truck in right away and had it back the next day! Will always bring my vehicles here to get fixed! Great service and sales! They were able to get my truck in right away and had it back the next day! Will always bring my vehicles here to get fixed! More