Ford of Galesburg - Service Center

Friendly staff, extended repair time Communication was good off and on but needed to be more regular. Disruptions to repair schedule via machine issues weren't promptly communicated and Communication was good off and on but needed to be more regular. Disruptions to repair schedule via machine issues weren't promptly communicated and would go the whole day without hearing an update. Service advisor was very courteous and answered our questions when asked. More

Satisfied Recall that wasn’t done right the first time that it was in for the recall but talked to Tom smith and it will be fixed at our next appointment Recall that wasn’t done right the first time that it was in for the recall but talked to Tom smith and it will be fixed at our next appointment More

Just a check of the computer system Was not able to find anything wrong at this time was told to check back if it happens again. They were very courteous and polite Was not able to find anything wrong at this time was told to check back if it happens again. They were very courteous and polite More

Purchase and maintenance of 2018 F-150 I’ve had an amazing experience with Yemm Ford so far.. Bought a 2018 F-150 and have been doing my maintenance with them.. the entire staff is welcomin I’ve had an amazing experience with Yemm Ford so far.. Bought a 2018 F-150 and have been doing my maintenance with them.. the entire staff is welcoming every time I walk in, and the service department has done an exceptional job working on my new truck.. I will definitely be giving my future business to Yemm More

Car Warranty Repair I had great service from the nice gentleman that took me to work to the service desk to the customer service window. Thank you so much! I had great service from the nice gentleman that took me to work to the service desk to the customer service window. Thank you so much! More

Terrible Bought a used truck had bad2 tires the day we bought it took 3 days to fix this then we picked it up the next day took it to town tyranny acting up ha Bought a used truck had bad2 tires the day we bought it took 3 days to fix this then we picked it up the next day took it to town tyranny acting up had truck 4 days took it back to get it looked at and then it began almost 6 weeks to get a torque converter fixed no one from sales or service ever called us with updates we always got told someone will call you never happened we either called or stopped in when in town poor business only satisfaction we got was with the owner mark Klein talked to him on Monday got truck back on Wednesday all this took almost 6 weeks would reckemend dealership unless you deal with Mark he did us right. More

Service was good Vehicle was fixed and done in a timely manner. Had some scheduling issues. The first time they were supposed to come get my car and they never did or Vehicle was fixed and done in a timely manner. Had some scheduling issues. The first time they were supposed to come get my car and they never did or call. When I called the next day they said sorry and that they didn't have a shuttle driver. No big deal we rescheduled. The person who booked my first appointment wasn't very friendly, but the people who picked up my car and kept me updated were. More

Nice manners The work was done in a timely manner and very pleasant the handle to politely I’m a come back for service with the tires included in that probably in The work was done in a timely manner and very pleasant the handle to politely I’m a come back for service with the tires included in that probably in the near future More

Service department is very professional and helpful. They put in the time to diagnose my car properly and gave me a complete honest recommendation. They fix department is very professional and helpful. They put in the time to diagnose my car properly and gave me a complete honest recommendation. They fix it right the first time. More

Recall The service manager was very helpful, polite and very willing to work with me. The job was done very quickly. I would go back again. The service manager was very helpful, polite and very willing to work with me. The job was done very quickly. I would go back again. More