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Ford of Galesburg - Service Center

Galesburg, IL

4.5
587 Reviews

587 Reviews of Ford of Galesburg - Service Center

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March 03, 2022

Very friendly and knowledgeable. Easy to talk to and get appointments scheduled. I will be back More

by kjvaupel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2022

Great dealership! Doug Miner is the best sales consultant. He is really helpful and always dependable. More

by karolinekamzic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Miner
Mar 04, 2022 -

Ford of Galesburg responded

Awww your going to make him blush! Thank you for the kind words!!

March 03, 2022

Great job Fast service very informative. The only place i’ll go for my truck service. More

by WESSON44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Ford of Galesburg responded

We are so happy to hear that. We look forward to helping you with all your automotive needs now and in the future.

March 03, 2022

Previously dissatisfied with pricing issue. This service I did not recieve a call when the part came in. More

by mastin492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
March 03, 2022

Everything was great! ! Got the truck serviced and maintenance and the recalls done in one day!! Thanks! More

by philtro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
March 03, 2022

Very thorough, got me in and out quickly. They replaced a battery in my fob but I had one at home, would have preferred they'd asked. More

by sheryl.nyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't see the young lady that I worked with.
January 29, 2022

Really appreciate the service department ! They made sure to let me know about inspections I needed and even delivered my car to work when it was finished ! More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Jan 29, 2022 -

Ford of Galesburg responded

So happy to hear you appreciate our service department!! We look forward to taking care of all your service needs in the future!

January 29, 2022

Always friendly service. They always thoroughly explain what is going on with our Ford Escape. More

by George Charles (Chuck)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, BRENDA JONES
Jan 29, 2022 -

Ford of Galesburg responded

Thanks Chuck for the kind words! So glad that we can continue to service your Ford Escape!

January 28, 2022

1st time service experience & disappointed with my vehicle service. Discovered missing & loose lug nuts & low tire pressure. Seems like they were not thorough with their service. More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRENDA JONES
Jan 29, 2022 -

Ford of Galesburg responded

So sorry for your experience. Please give us a chance to make it right. Next time please stop in and see me and I will make sure that your vehicle is thoroughly inspected before you leave. Mike Ruark Service Manager

January 26, 2022

It’s a great dealership I would recommend going to the dealership send it has great service and great people More

by anthonydennis271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner
Jan 26, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words! We look forward to taking care of all your automotive needs now and in the future.

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