Ford of Galesburg - Service Center

They fixed my heating problem by replacing something in the dash. They told me what they would charge but since I didn’t have a choice i had to agree. the dash. They told me what they would charge but since I didn’t have a choice i had to agree. More

Ford of Galesburg took advantage of an older woman by selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and break selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and breaking. It's bad enough to have to pay to replace a defective product, but when you charge 10X what the price is on online, that is out and out thievery. Yes, it is true that they asked her before they sold them, but she is a trusting soul and believed that this dealership had her best interests at heart, rather than seeking to price-gouge her. It's sad that businesses operate this way. Live and learn, I guess. Well, it will cost you in the long run, because you just lost a customer. BTW, I spoke with a competitor shop in town who could've sold her lug nuts for $60 for the set. I'm not going to ding the service rep since I am sure she was just doing her job, and my wife said the employees were pleasant. It's more of negative review on dealership management and Ford Motor company policies. More

Very professional staff and polite got me in and in a timely fashion only waited 40 timely fashion only waited 40 More

Waited 3 months to get my car back. Would rarely update me on my progress and I had to call to get updates. No loaner vehicle for 3 months and the car is still messed up and the pistons Would rarely update me on my progress and I had to call to get updates. No loaner vehicle for 3 months and the car is still messed up and the pistons are misfiring. Literally the reason I went in there. They replaced the whole engine of my car and the same problem still persists. Get better More