Ford of Galesburg - Service Center

They dealt with my warranty company for me and got the job done very quickly. Also kept me updated on the repsir. job done very quickly. Also kept me updated on the repsir. More

Pleasant employees who care to give the best service. Try to get the parts and service done as quickly as possible. Great help with the finances. Try to get the parts and service done as quickly as possible. Great help with the finances. More

They are the best! Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect More

Ford of Galesburg addressed all my issues in a timely manner. I’d highly recommend Ford of Galesburg for anything from simple to difficult that other shops can’t fix. manner. I’d highly recommend Ford of Galesburg for anything from simple to difficult that other shops can’t fix. More

Very personal people. Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what you have to say. Trying to get in on the phone lines was a challenge. Amy the finance manager was awesome-really helped getting the finances set up. Over all a great experience. Would recommend them to others. Thank you all. More

Terrible experience with service. They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explo They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explorer) They said it was backordered and would be months to come in. They said they would get a hold of us. I called them in October and asked them the status. I couldn't get anyone from service on the phone for three days! I had to call Ford Corporate to get a call back from service. As it turned out no one wanted to talk to me because the part had not been ordered. Also they said they had gone through several service managers which is a big red flag. Service manager Perez did call (because Ford Corporate required him to) and say their temporary repair was ok and would be considered permanent. I took it to a legitimate dealership (Roanoke Ford near Peoria IL) who recommended a new harness replacement and took care of me right away. Galesburg Ford failed on many levels. I would not buy a bicycle from them. UPDATE: As it turns out Galesburg Ford missed a lot of other damage. It was present in their original photos taken by them so it was NOT done after they originally examined the Explorer. There is air condition damage. Foam insulation damage. To add insult to injury the repair galesburg made that they now say was permanent and sufficient for the life of the vehicle has been found to be substandard and allowing moisture into the repaired area. They failed to address any of the other obvious issues and assured us that the Explorer was put back into new condition. If you see Galesburg Ford in your future please get a new Crystal ball. Thank you. More