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Ford of Galesburg - Service Center

Galesburg, IL

4.5
587 Reviews
Call Service Center (309) 381-1095

587 Reviews of Ford of Galesburg - Service Center

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December 24, 2023

This dealer has been more than fair to our family. They are kind, respectful, and prompt. Service is always excellent and great to work with. More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Fell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2023

Great staff and service! We have recommended Ford of Galesburg to many of our family and friends. More

by PEPSI240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Ford of Galesburg responded

Thank you so much for the positive feedback. We hope to countinue to exceed your expectations here at Ford. We wish you a Happy Holidays Thank you Amy Kelso

December 11, 2023

They have always been very accommodating and prompt whenever I have booked a service appointment. More

by SLMURRAY7774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Ford of Galesburg responded

Thank you for the kind words. We try very hard to always put our customer needs first and get you scheduled right away. We hope you have a Happy Holidays and look forward to future business with you. Thank You Amy Kelso

December 03, 2023

Rotated the tires not the way I had asked and didn't top of the coolant More

by MCBMADAMS
Recommend Dealer
No
Employees Worked With
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
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December 01, 2023

I had a great first experience and will most likely be bringing my car back in the future if needed ! You guys did wonderful on my car thanks so much ! More

by lyricwilliams012921
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Report | Print
Dec 01, 2023 -

lyricwilliams012921 responded

great customer service very well appreciated !

Dec 01, 2023 -

Ford of Galesburg responded

We love to hear that we met your expectations. We look forward to future business with you. Happy Holidays from your Ford Family. Thanks Amy Kelso

November 30, 2023

It was a good experience! Employees were very professional and answered all questions Thank you ! More

by rhondasims56
Recommend Dealer
Yes
Employees Worked With
Not sure name but very nice young gentleman in service dept
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Nov 30, 2023 -

Ford of Galesburg responded

Thanks for the positive feedback. We hope you have a Happy Holiday from your Ford family. Thanks Amy Kelso

November 29, 2023

The person I worked with was great with communication along the entire process. The repair took longer than expected and he arranged having a vehicle for me to drive. More

by Randy
Recommend Dealer
Yes
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November 29, 2023

The person I worked with was great with communication along the entire process. The repair took longer than expected and he arranged having a vehicle for me to drive. More

by Randy
Recommend Dealer
Yes
Report | Print
Nov 29, 2023 -

Ford of Galesburg responded

It’s always nice hearing the good things. We appreciate your business and hope to continue to meet your needs. Happy Holidays from your Ford Family. Thanks Amy

November 23, 2023

Haley made sure everything was done and explained the issue with my dash glass. She had it ordered for me. More

by MOULTONCLYDENE
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Report | Print
Nov 23, 2023 -

Ford of Galesburg responded

So happy to hear you had a great experience. We truly enjoy serving our community. Happy Holidays Thank you Amy Kelso

November 23, 2023

Came in bought 2 cars and left. Everyone was nice Probably because I bought 2 cars. More

by GLAW800
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Report | Print
Nov 23, 2023 -

Ford of Galesburg responded

Thank you for your business. We hope you have a Happy Holidays. Thank you Amy Kelso

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