Back

Ford of Galesburg - Service Center

Galesburg, IL

4.5
587 Reviews

587 Reviews of Ford of Galesburg - Service Center

Sort by
January 17, 2024

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe More

by pkdenisar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Dee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
January 17, 2024

They were a wonderful team to work with. They helped make a bad situation so much better. I highly recommend their service center. More

by BECCAYOUNG33.RY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
Jan 16, 2024 -

Ford of Galesburg responded

Thank you so much for the good review!! So happy we were able to assist you. We look forward to future business with you. Amy Kelso

January 17, 2024

Quick and friendly service. Highly recommend. Their mechanics were able to diagnose and fix issues that no other Shop could find. I cannot say enough good things. More

by Brysonbedwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the positive feedback. It’s always nice hearing we meet our customers needs. We hope to continue to meet and exceed your expectations. Thank you Amy Kelso

January 17, 2024

Highly recommend this dealership and their service department. Smiling faces very helpful and informative with the work being done More

by bradleyscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the positive feedback and we appreciate you taking the time to complete the survey. We look forward to future business with you. Thank you Amy Kelso

January 17, 2024

The only negative thing is that they knew what we were bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t kn More

by jenniatwell7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
January 16, 2024

Service was handled as quickly as possible I was kept informed of progress. Had 5 recalls completed. Satisfied More

by L.HALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Ford of Galesburg responded

Thank you for the 5-star review. We try hard to meet all our customer's needs. We look forward to continued business with you. Thanks Amy Kelso

January 16, 2024

Salesman was great Dustin Evans ! Finance manager a complete idiot that obviously doesn’t listen to the customer at all ! I’ll be back with my own financial loan needs to go with the More

by mcfly7672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

I appreciate their appreciation for law enforcement day, it truly means more than you know to me More

by jhernandez45253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Ford of Galesburg responded

Thank you for the kind words. Honestly a free oil change is our way of saying thank you to those that serve our community. We look forward to future business with you. Thank you Amy Kelso

January 16, 2024

Prompt and courteous service during the free senior citizen oil and filter changevfor my vehicle. More

by SStreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Ford of Galesburg responded

We are happy to hear that we met your expectations. We take pride in servicing our senior citizens. We hope to do business with you again in the future. Thank you Amy Kelso

January 16, 2024

Could lower prices when person has cash to buy a car . And get a better deal More

by watson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Ford of Galesburg responded

I am sorry we were unable to make the deal work for you. We would love another opportunity to try again. We always try our best to meet our customers needs. Feel free to reach out and talk with a salesman again if possible. Thank you Amy Kelso

...
11
...