Ford of Galesburg - Service Center

They were fast and did a good job. One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil cha One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil change. I called I think her name was Becky and she never called me back. More

They were really nice when setting up an appointment and letting me know when and how my car needed to fix however though my problem was not fixed. letting me know when and how my car needed to fix however though my problem was not fixed. More

Great service advisors that communicated well and service reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well. reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well. More

This dealership has the most courteous, helpful staff. I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people who don't have time to wait while their car is being serviced. I definitely recommend this dealership. More

Sold me oil change for life because I was over 65. 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of excha 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of exchange of word with service dealer. In the end, he stated he would talk to sales and get back to me. No such call. After my wife parked overnight in garage, we had oil on the floor. The last oil change was the same, and we took it back. Service manager told my wife no big deal, just residual. They wiped it off. You can imagine what I am thinking now for the second time in a row, plus you charged me! Did anyone discuss this with the technicians? Regards, Very dissatisfied customer. More

Another great experience at Ford of Galesburg. They were able to identify and resolve the issue with my car quick and efficiently. David in the Parts Department always takes great care of me! They were able to identify and resolve the issue with my car quick and efficiently. David in the Parts Department always takes great care of me! More

Always a first class experience, best customer service around, Brittany is the best! Great communication every step of the way around, Brittany is the best! Great communication every step of the way More

Ford of Galesburg always takes good care of my vehicles. They always go above and beyond in all areas. They always go above and beyond in all areas. More

Ford of Galesburg is the best place around for an oil change, or even a repair! The staff in all departments are all amazing!!! Everytime you walk in the building you are greeted by a friendly smile and change, or even a repair! The staff in all departments are all amazing!!! Everytime you walk in the building you are greeted by a friendly smile and conversation. More

Love that they pick up and deliver and take care of senior citzens in area senior citzens in area More