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Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
853 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 853 reviews

October 10, 2024

Service department is responsive and keeps their word on when the job will be completed. More

by magarcia1165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Ford of Galesburg responded

Thanks for the 5-star review we try hard to make sure all customers receive a 5 star experience. We hope to continue to meet an exceed your expectations here at Ford. Thank you Amy Kelso

October 10, 2024

Great customer service. They were very helpful with all our questions and what we needed! More

by Susie & Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Ford of Galesburg responded

Thank you so much for taking the time to give us a 5-star review. We are so happy to hear we met your expectations. We hope to see you on future vists. Thank you Amy Kelso

October 07, 2024

My car went in for a detail and it came out shiny and new. Their pickup and delivery service is amazing! More

by Lmavis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in the detail shop…5 stars
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Oct 10, 2024 -

Ford of Galesburg responded

We always love hearing we did a satisfactory job for our customers. We will definitely let our detail team know that you were happy. We hope to see you for future visits. Thank you Amy Kelso

October 06, 2024

Great service at Ford dealership…. nice waiting room with TVs…..water or coffee available as well. More

by Peggy Sue. Bradshaw-Weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Deoartment was a nice lady not listed
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Oct 06, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. Peggy we hope to see you and continue to meet your needs at Ford of Galesburg. Thank you Amy Kelso

October 05, 2024

Sales and service department are wonderful to work with. I would recommend them to anyone More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Ford of Galesburg responded

Thank you, Doug for the 5 star review. We are happy you had a great experience here at Ford of Galesburg. Thank you Amy Kelso

October 05, 2024

The service was really good. --BRITTANY BUZICK was amazing on letting me know how my car was doing and what was going on. More

by DOLPHIN7392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Oct 10, 2024 -

Ford of Galesburg responded

We were so happy to welcome Brittany to our Ford team. We are very happy to hear you had such a great experience we hope to continue to provide you 5-star service. Thank you Amy Kelso

September 29, 2024

I like the convenience of an in town service place and the pick up and drop off service More

by LynNel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Ford of Galesburg responded

We are happy to hear that you had a good visit. What could we improve on for it to be a 5-star review in the future? Thank you Amy Kelso

September 28, 2024

Kind, Curteous. And helpful.They do their best to help meet the needs of the customer. More

by TBENNETT27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Ford of Galesburg responded

Our goal is to always please our customers. I appreciate you letting our crew know they are doing good work. We hope to see you for future visits. Thank you Amy Kelso

September 28, 2024

Very professional and accommodating, did excellent work! Quick to get me in and do the job. More

by rhoncally53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Sep 28, 2024 -

Ford of Galesburg responded

Thank you so much for the positive review! Amy Kelso

September 21, 2024

Service department is excellent! Haley is down-to-earth, friendly and eager to help. My vehicle was repaired quickly and professionally with Haley keeping me updated on repairs. I wa More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Ford of Galesburg responded

Thanks Dennis! We are happy to hear we met your expectations and look forward to future business with you, Thank you Amy Kelso

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