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Ford of Galesburg
Galesburg, IL
920 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 920 reviews
Verified Customer
December 27, 2022
I love Ford of Galesburg. I’ve been to other Ford dealerships and haven’t received the level of customer service that Galesburg has always offered me. I was disappointed with I’ve been to other Ford dealerships and haven’t received the level of customer service that Galesburg has always offered me. I was disappointed with my last few appointments because there was a breakdown in communication. I wasn’t told that my recall wasn’t completed when I went to pick up my vehicle. I came back the following week to then complete the recall expecting to have my vehicle back by a certain time but it was kept longer, I understand things don’t always follow an exact timeline but an update would have been nice so I could’ve made different plans. I am very grateful for the office staff catching a credit that was owed to me and calling me that day to get it straightened out. More
by loui_14_12
Employees Worked With
Stephanie Sloan, David Rodvold
December 23, 2022
Everyone was pleasant, kind and attentive. Service was top notch and efficient. Work was done in a timely manner. Service was top notch and efficient. Work was done in a timely manner. More
by E.Herrera
Employees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
December 19, 2022
This is my 3rd vehicle I have bought from Ford of Galesburg and I have used Dustin each time! I have had a great experience each time and would highly recommend Dustin to anyone that is looking for Galesburg and I have used Dustin each time! I have had a great experience each time and would highly recommend Dustin to anyone that is looking for a vehicle! He takes the time to listen to what I want and if he doesn’t have something that fits on his lot he keeps me in mind and let’s me know when he has something that matches what I’m looking for! A++ More
by B
December 11, 2022
Professional ,clean, courteous, accurate,helpful, patient, explains in detail work they have done on my car ,gives me a correct estimate, trustworthy,safe environment,fast and reliable,when there is patient, explains in detail work they have done on my car ,gives me a correct estimate, trustworthy,safe environment,fast and reliable,when there is a recall they are fast to get me in for service on my call,never had a problem with any of the service they have performed on my car. Greg Stacey my salesman that sold me the 2019 Escape in Lighting blue 🔵 if he is working when I arrive at the Galesburg Ford Yemm dealership on Main St. In Galesburg, Ill I am greeted with handshake. I recommend anyone who is looking to buy a New or Used car to see Mr.Greg Stacey. More
by Godzilla 1959!
Employees Worked With
Other Employees :
Stephanie Sloan, David Rodvold, Michelle Standard, Lisa Brill, Scott McCright
December 09, 2022
Better than most This irritates me to be required To add more words. Enough said add more words. Enough said More
by cash1956
Employees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
December 08, 2022
They fixed my heating problem by replacing something in the dash. They told me what they would charge but since I didn’t have a choice i had to agree. the dash. They told me what they would charge but since I didn’t have a choice i had to agree. More
by ml7636
Employees Worked With
David Rodvold
December 03, 2022
Ford of Galesburg took advantage of an older woman by selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and break selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and breaking. It's bad enough to have to pay to replace a defective product, but when you charge 10X what the price is on online, that is out and out thievery. Yes, it is true that they asked her before they sold them, but she is a trusting soul and believed that this dealership had her best interests at heart, rather than seeking to price-gouge her. It's sad that businesses operate this way. Live and learn, I guess. Well, it will cost you in the long run, because you just lost a customer. BTW, I spoke with a competitor shop in town who could've sold her lug nuts for $60 for the set. I'm not going to ding the service rep since I am sure she was just doing her job, and my wife said the employees were pleasant. It's more of negative review on dealership management and Ford Motor company policies. More
by kdh325
Employees Worked With
Michelle Standard
November 29, 2022
Great to work with. No pressure sales person and very knowledgeable. Would consider strongly to do business in the future with this company. No pressure sales person and very knowledgeable. Would consider strongly to do business in the future with this company. More
by mnkn1868
Employees Worked With
November 22, 2022
Friendly personnel, effective and efficient service. Comfortable waiting area, snacks available, and overall clean facility. Comfortable waiting area, snacks available, and overall clean facility. More
by BJim42
