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Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
917 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 917 reviews

September 30, 2023

Fast friendly easy transition 3rd vehicle I bought from the lot in the past 12 year's. More

by MALMROSE67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 20, 2023

I damaged bumper repaired by Ed and good care and positive help was worth every penny I spent. I would highly recommend them More

by pharmboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed in the body shop
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Sep 20, 2023 -

Ford of Galesburg responded

Your kind words and recommendation mean a lot to us. We are thrilled to hear that we met your expectations and provided you with exceptional service. Thank you for your support and trust in our services. We look forward to serving you and others in the future. In the future, please don't hesitate to reach out to us! Warm Regards, Haley Brackett Customer Care Liaison Ford of Galesburg

September 19, 2023

They are good but don't do the job 100 percent and automatically think you have the money to pay for whatever they find! More

by Ou812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Baughman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DALTON STANCELL
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September 17, 2023

I'm not sure I'll be back. They did fix the problem which I could of done if I would of had time but,the $575 I was charged was way out of line for the 3 hrs it took. I never t More

by HALLMIKE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM TRENT, LINDSAY LAMB, DALTON STANCELL
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September 13, 2023

Always very courteous and informative. Never had a problem. Called for appointment and got in same day More

by juanita_holloway2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LINDSAY LAMB
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Sep 13, 2023 -

Ford of Galesburg responded

Thank you so much for your positive review of our service department at Ford of Galesburg! We're delighted to have met your expectations and look forward to serving you again in the future. Best regards, Haley Brackett Customer Care Liaison Ford of Galesburg

September 09, 2023

Easy to get an appointment, discount for seniors, and kind staff. I have never had an issue with this dealership. More

by Deweynme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Ford of Galesburg responded

Thank you for your positive review, we are so glad we were able to provide you with exceptional service. We look forward to helping in the future! Thank you, Your Ford of Galesburg Team

September 08, 2023

Great customer service. Lindsay Lamb was wonderful with seting everything up, promptly called when truck was done More

by Rbothwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LINDSAY LAMB
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September 07, 2023

Lindsay was such a pleasure to deal with. Very knowledgeable and helpful. 10 stars for sure! More

by brianscott309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LINDSAY LAMB
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Sep 07, 2023 -

Ford of Galesburg responded

We appreciate your kind words and are thrilled that you had a positive experience with us. We look forward to being of assistance in the future! Best Regards, Your Ford of Galesburg Team

August 31, 2023

Good job getting new transmission when other dealerships couldnt....and kept me informed on time line More

by tfinch0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Ford of Galesburg responded

Thank you for your fantastic review of Ford of Galesburg! We're delighted that you had a positive experience with us! Your feedback fuels our commitment to delivering excellent service. We look forward to serving you again! Best regards, Your Ford of Galesburg Team

August 27, 2023

It is very nice that they do free oil changes for us elderly people. I have made it a point to drive through the lot and look at the vehicles. More

by JFOX20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM TRENT, LINDSAY LAMB, DALTON STANCELL
Report | Print
Aug 27, 2023 -

Ford of Galesburg responded

Thank you so much for taking the time to write such a positive review! Your kind words truly made our day. We are incredibly grateful for your support and your feedback. It means a lot to us to know that you had a great experience. It is always wonderful to hear that our hard work is paying off and that we have exceeded your expectations. We will continue to strive for excellence and provide you with the best service possible. Warm regards, Ford of Galesburg

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