Ford of Franklin - Service Center

UPDATE: The GM rectified the situation and did what was right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer s right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer service! I purchased a 2018 Ford Raptor for $68,000 along with the Platinum warranty from your dealership 5 months ago. Your sales associated Ray Taylor assured me that if I purchased your additional warranty that if anything broke on the vehicle, your dealership would absolutely cover anything and everything with the vehicle, no exceptions. Now the sunroof will not open and there is water leaking on the driver seat floor, out of nowhere (ie, this happened on its own; no accident or inflicted damage). I took my Raptor to your service center feeling confident that everything would be repaired because of the extra money I spent on your warranty. Now the service center is telling me I have to pay out of pocket for the repair because the additional Platinum warranty I purchased will not cover it. Your sales associate lied to me about the warranty coverage. I am asking you to please repair my vehicle as your sales associate promised me that if anything broke on my $68,000 car, you would cover it. Please help me resolve this situation. I will happily edit this post once my situation has been resolved. Thank you. More

They were able to handle my drop in service without an appointment. It was a pleasant visit. I will use them again in the future appointment. It was a pleasant visit. I will use them again in the future More

Chris was extremely helpful, quick with service and to the point on the issues with my truck Had me in and out ASAP. Great person to deal with and extremely professional. the point on the issues with my truck Had me in and out ASAP. Great person to deal with and extremely professional. More

Went in to get some recall work performed on my MKZ. People were professional, work was performed on a timely basis and the car was returned in great condition. People were professional, work was performed on a timely basis and the car was returned in great condition. More

They were willing to meet me halfway in resolving a dispute relative to the servicing of my car. They were also very courteous and professional. dispute relative to the servicing of my car. They were also very courteous and professional. More

My car cranks up smoothly and runs great! Your service department was friendly and listened to what I had to say. And most importantly they got my vehicle back to me very quickly. I am extremely satisfied department was friendly and listened to what I had to say. And most importantly they got my vehicle back to me very quickly. I am extremely satisfied with the work you did for me! More

Daniel was great but this is the dumbest thing I’ve ever seen making people have to write 25 words to submit a review remove this!’ seen making people have to write 25 words to submit a review remove this!’ More

Tanner was great to work with. Fast and efficient service! Appointment was scheduled in advance and service was on time. Will definitely return for any future service needs. service! Appointment was scheduled in advance and service was on time. Will definitely return for any future service needs. More

Great service and above beyond to get my vehicle fixed quickly. And when I received it back it was better condition than how they received it. Can’t brag on them enough. quickly. And when I received it back it was better condition than how they received it. Can’t brag on them enough. More