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356 Reviews of Ford of Franklin - Service Center
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July 13, 2021
It took a little while to get the issue with my car figured out, but finally got it all resolved. What I really appreciated was how Franklin Ford took care of me during that time when I didn't have a figured out, but finally got it all resolved. What I really appreciated was how Franklin Ford took care of me during that time when I didn't have a car. Lance went out of his way to help. More
by mgc1957
Employees Worked With
Lance
June 18, 2021
Franklin Ford has been a pleasure to deal with. Thank you service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. More
by Espressopaleo
Employees Worked With
Krista Way, Alexis Grassi, Chris Eisenhauer, Justin Bailey Bailey
June 12, 2021
Do not ever go to this dealership. We brought our car in for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as s for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as shown on the recall notice from the Ford website). Charles was our contact: Unresponsive liar, unprofessional, rude, abrasive and suffering from little man disease - calling this guy a “service” writer is a bad joke. His ineffectual and dismissive supervisor Justin was ineffective, condescending and quite useless. Nobody picks up a phone there and they scattered like roaches when we were finally able to pick up our vehicle. Use these people at your own risk. More
by R Showers
Employees Worked With
Charles, Justin Bailey Bailey
May 25, 2021
Excellent customer service f150 needed a follow up warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and the service manager recommended several lunch locations for us in Franklin I will be back More
by tensen107
Employees Worked With
Justin Bailey Bailey
May 17, 2021
Great customer service by Chris Simpson at Ford Lincoln of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. More
by Darrell Duncan
Employees Worked With
Chris Simpson
May 11, 2021
Professional, welcoming (my first service appointment in Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! More
by Gailpollard65
Employees Worked With
Allen - in Ford Service Dept.
April 30, 2021
Excellent service as always !!!Friendly, knowledgeable Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get an appointment and prompt in doing the service..., More
by mskleeman
Employees Worked With
Tanner, Krista Way, Alexis Grassi, Chris Eisenhauer, Justin Bailey Bailey
April 22, 2021
Completing my car in a rather timely manner despite an overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. He was quick to find out information and assist me with moving forward with getting the car service done. Tanner was very friendly and a great communicator. More
by CThomas
Employees Worked With
Tanner Cormier
April 21, 2021
UPDATE: The GM rectified the situation and did what was right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer s right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer service! I purchased a 2018 Ford Raptor for $68,000 along with the Platinum warranty from your dealership 5 months ago. Your sales associated Ray Taylor assured me that if I purchased your additional warranty that if anything broke on the vehicle, your dealership would absolutely cover anything and everything with the vehicle, no exceptions. Now the sunroof will not open and there is water leaking on the driver seat floor, out of nowhere (ie, this happened on its own; no accident or inflicted damage). I took my Raptor to your service center feeling confident that everything would be repaired because of the extra money I spent on your warranty. Now the service center is telling me I have to pay out of pocket for the repair because the additional Platinum warranty I purchased will not cover it. Your sales associate lied to me about the warranty coverage. I am asking you to please repair my vehicle as your sales associate promised me that if anything broke on my $68,000 car, you would cover it. Please help me resolve this situation. I will happily edit this post once my situation has been resolved. Thank you. More
by Rebekah
Employees Worked With
Justin Bailey Bailey
