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Ford of Franklin - Service Center

Franklin, TN

4.4
357 Reviews

357 Reviews of Ford of Franklin - Service Center

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August 08, 2018

Franklin Ford Personnel were very nice and accommodating I travel from Clarksville to get my car service here and recommend Franklin Ford to all Interested in buyi More

by JJMissie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Chalfant
Aug 27, 2018 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we look forward to your next visit!

August 07, 2018

Great service overall. Overall, I have bought 3 trucks in the last 5 years from Ford of Franklin and and have no regrets. I recommended them to several friends who also bou More

by Silverfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Aug 27, 2018 -

Ford of Franklin responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 04, 2018

630 miles from home and needed help Chris Eisenhauer was my first contact with Ford Lincoln of Franklin. 630 miles from home and my A/C was not working properly, it was 92 deg. outside.. More

by terrythomas44@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
Aug 28, 2018 -

Ford of Franklin responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 03, 2018

Routine service of Lincoln MKC. I was greeted promptly and the service I received was 'top notch'. Blake Goolsby was very respectful, kind and helpful and getting my service taken c More

by BobC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Goolsby and Courtney Delamont.
Aug 27, 2018 -

Ford of Franklin responded

Thanks for highlighting some of our staff, Bob! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2018

Great Customer Service This is the best dealership around. Everyone is friendly and very helpful. They are very quick and efficient. Hylin is extremely knowledgeable and he More

by Tray3785
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay chapman, Hylin McNeeley
Aug 27, 2018 -

Ford of Franklin responded

Thank you so much! We work hard to be the best and it is great to hear you found this to be the case during your visit!

July 31, 2018

SUPER EXPERIENCE We were on our way home to Michigan and check engine light came on. We stopped at this dealership and Orlando and Lola were the two people that helpe More

by vanperson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando and Lola Barbera
Aug 28, 2018 -

Ford of Franklin responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 25, 2018

oil change and tire rotation break change-was not originally scheduled but was told it was needed because it was in the “red zone” explained everything well a More

by anoel6291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Chalfant
Aug 28, 2018 -

Ford of Franklin responded

Thank you again for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ford Lincoln of Franklin!

July 25, 2018

Lola Barbera did an excellent job. The truck was repaired and ready when she said it would be ready, she kept me informed,so it was a good experience. I will definitely be back for mor More

by robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lola Barbera
Aug 28, 2018 -

Ford of Franklin responded

We're pleased to hear everything was repaired to your satisfaction, Robert! Please don't hesitate to reach out to us if there's anything more we can do!

July 23, 2018

Excellent!!! The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be r More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Dillman
July 19, 2018

Great Service Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, ple More

by kaytsis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Bailey
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