Ford of Franklin - Service Center

Great service Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each other. More

service visit and replacing a part on the vehicle Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part that was missing. When I got to the dealership, my car looked like new, and drove the same. Thanks Andrew! More

Just One More Thing The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service w The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service was expensive. It would have been great if they had let me know that in advance. More

Service The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for customers.I was really pleased with the service as usual!!!! More

Good service I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a li I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a little disappointed that they didn’t fix the brakes. It might be standard with the other Lincolns but I still think they are too sensitive. More

CJ is great! I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointm I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointment. Needless to say I did not think about scheduling the appointment until I was driving past the dealership after work. I pulled in and was greeting by CJ who was very friendly and was able to get me in that afternoon and get me a Rental Car. I was out of the dealership within 30 minutes! I received text messages of the progress on my car and when it was ready to pick up the next day! Very efficient! More

Wonderful Saturday at Ford Of Franklin I was happy to go by on a Saturday and have service done on both vehicles. Was there when they opened and had both trucks back by 10. Thanks quick ser I was happy to go by on a Saturday and have service done on both vehicles. Was there when they opened and had both trucks back by 10. Thanks quick service team, I apprwill I ate you. More

First time Experience I just moved to the area and had to bring my truck in for its 10K service. Everything went smoothly. Bobby and Gina were very helpful as well as bei I just moved to the area and had to bring my truck in for its 10K service. Everything went smoothly. Bobby and Gina were very helpful as well as being courteous and friendly. The waiting area is large and comfortable. A first for me was the window into the service area where you can watch cars being worked on. Overall a great experience and I'll definitely be back and recommend this dealership to anyone. More

Service was excellent and the folks were knowledgeable. Busy place, would recommend calling for an appointment. The work was thorough and they explained wh was excellent and the folks were knowledgeable. Busy place, would recommend calling for an appointment. The work was thorough and they explained what they did. More